[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"docs-id-\u002Fdocs\u002Funified-inbox":3},{"id":4,"title":5,"body":6,"category":683,"code_examples":684,"demos":684,"description":685,"extension":686,"meta":687,"navigation":684,"order":684,"path":688,"seo":689,"sitemap":690,"stem":692,"tags":693,"toc":697,"videos":684,"__hash__":698},"docs\u002Fdocs\u002Funified-inbox.md","Gunakan Unified Inbox di CRM WhatsApp",{"type":7,"value":8,"toc":667},"minimark",[9,14,23,30,35,96,99,103,106,140,146,150,181,188,192,275,294,297,301,308,342,347,350,354,357,374,380,384,387,407,415,419,422,440,443,447,511,514,518,540,544,632,639,643],[10,11,13],"h1",{"id":12},"unified-inbox-whatsapp","Unified Inbox WhatsApp",[15,16,17,18,22],"p",{},"Unified Inbox adalah tempat tim membaca dan menangani percakapan WhatsApp resmi. Buka melalui menu ",[19,20,21],"strong",{},"CRM WhatsApp"," di Konektor; ruang kerja Chat akan terbuka otomatis dengan identitas Konektor.",[15,24,25],{},[26,27,29],"a",{"href":28},"\u002Fmember\u002Fchat","Buka CRM WhatsApp",[31,32,34],"h2",{"id":33},"hak-akses-anggota","Hak akses anggota",[36,37,38,52],"table",{},[39,40,41],"thead",{},[42,43,44,49],"tr",{},[45,46,48],"th",{"align":47},"left","Peran",[45,50,51],{"align":47},"Akses di Inbox",[53,54,55,66,76,86],"tbody",{},[42,56,57,63],{},[58,59,60],"td",{"align":47},[19,61,62],{},"Owner",[58,64,65],{"align":47},"Membaca, membalas, menugaskan, menyelesaikan, serta mengelola pengaturan Chat.",[42,67,68,73],{},[58,69,70],{"align":47},[19,71,72],{},"Admin",[58,74,75],{"align":47},"Membaca, membalas, menugaskan, menyelesaikan, serta mengelola channel dan alat percakapan.",[42,77,78,83],{},[58,79,80],{"align":47},[19,81,82],{},"Staff",[58,84,85],{"align":47},"Menangani Inbox dan aktivitas CRM sesuai izin agen.",[42,87,88,93],{},[58,89,90],{"align":47},[19,91,92],{},"Viewer",[58,94,95],{"align":47},"Membaca percakapan dan data pelanggan tanpa mengubah apa pun.",[15,97,98],{},"Viewer memang dapat membuka Inbox, tetapi tidak dapat mengirim pesan, menambah catatan, menugaskan agen, atau mengubah status percakapan.",[31,100,102],{"id":101},"sebelum-mulai","Sebelum mulai",[15,104,105],{},"Pastikan:",[107,108,109,117,127,130,133],"ul",{},[110,111,112,116],"li",{},[26,113,115],{"href":114},"\u002Fdocs\u002Fwhatsapp-official","WhatsApp Business Resmi sudah terhubung",";",[110,118,119,120,123,124,116],{},"channel pada ",[19,121,122],{},"WhatsApp"," berstatus ",[19,125,126],{},"Aktif",[110,128,129],{},"Anda sudah memilih workspace Konektor yang benar;",[110,131,132],{},"Anda memiliki nomor terpisah milik tim untuk pengujian;",[110,134,135,136,139],{},"owner atau admin sudah menyiapkan template ",[19,137,138],{},"APPROVED"," untuk pesan di luar jendela 24 jam.",[15,141,142,143,145],{},"Inbox baru menampilkan percakapan setelah ada pesan masuk atau riwayat percakapan. Channel ",[19,144,126],{}," tidak otomatis membuat percakapan contoh.",[31,147,149],{"id":148},"buka-inbox","Buka Inbox",[151,152,153,156,165,168,174],"ol",{},[110,154,155],{},"Masuk ke workspace Konektor yang benar.",[110,157,158,159,161,162,164],{},"Klik ",[19,160,21],{},", atau gunakan tombol ",[19,163,29],{}," di atas.",[110,166,167],{},"Tunggu sampai ruang kerja Chat terbuka.",[110,169,158,170,173],{},[19,171,172],{},"Inbox",".",[110,175,176,177,180],{},"Pilih ",[19,178,179],{},"All"," untuk melihat semua percakapan.",[15,182,183,184,187],{},"Jika muncul ",[19,185,186],{},"No conversations yet",", kirim pesan uji ke nomor bisnis terlebih dahulu.",[31,189,191],{"id":190},"kenali-tampilan-inbox","Kenali tampilan Inbox",[36,193,194,204],{},[39,195,196],{},[42,197,198,201],{},[45,199,200],{"align":47},"Bagian",[45,202,203],{"align":47},"Kegunaan",[53,205,206,216,226,236,246,256],{},[42,207,208,213],{},[58,209,210],{"align":47},[19,211,212],{},"All Agents",[58,214,215],{"align":47},"Menampilkan percakapan dari semua agen yang dapat Anda akses.",[42,217,218,223],{},[58,219,220],{"align":47},[19,221,222],{},"My Conversations",[58,224,225],{"align":47},"Menampilkan percakapan yang ditugaskan kepada Anda.",[42,227,228,233],{},[58,229,230],{"align":47},[19,231,232],{},"Unserved",[58,234,235],{"align":47},"Menampilkan percakapan yang belum memiliki penanggung jawab.",[42,237,238,243],{},[58,239,240],{"align":47},[19,241,242],{},"Served",[58,244,245],{"align":47},"Menampilkan percakapan yang sudah ditangani agen.",[42,247,248,253],{},[58,249,250],{"align":47},[19,251,252],{},"Resolved",[58,254,255],{"align":47},"Menampilkan percakapan yang sudah selesai.",[42,257,258,272],{},[58,259,260,262,263,262,266,262,269],{"align":47},[19,261,179],{},", ",[19,264,265],{},"AI Aktif",[19,267,268],{},"Manual",[19,270,271],{},"Belum Dibaca",[58,273,274],{"align":47},"Memfilter daftar berdasarkan cara penanganan atau status baca.",[15,276,277,278,281,282,285,286,289,290,293],{},"Gunakan ",[19,279,280],{},"Search"," untuk mencari percakapan. Gunakan ",[19,283,284],{},"Assign Agent"," untuk memilih penanggung jawab, ",[19,287,288],{},"Assign to me"," untuk mengambil percakapan, dan ",[19,291,292],{},"Resolve"," setelah penanganan selesai.",[15,295,296],{},"Pada layar ponsel, gunakan tombol kembali di bagian atas percakapan untuk kembali ke daftar.",[31,298,300],{"id":299},"uji-pesan-pertama","Uji pesan pertama",[15,302,303,304,307],{},"Gunakan data fiktif, misalnya nama pengirim ",[19,305,306],{},"Toko Anggrek Uji",", agar mudah dibedakan dari pelanggan asli.",[151,309,310,313,321,326,332,335,338],{},[110,311,312],{},"Dari nomor uji milik tim, kirim pesan ke nomor bisnis resmi.",[110,314,315,316,318,319,173],{},"Buka ",[19,317,172],{},", lalu pilih ",[19,320,179],{},[110,322,323,324,173],{},"Buka percakapan ",[19,325,306],{},[110,327,328,329,173],{},"Tulis balasan singkat pada kolom ",[19,330,331],{},"Type a message...",[110,333,334],{},"Kirim balasan dan tunggu status pesan berubah.",[110,336,337],{},"Pastikan balasan diterima pada nomor uji.",[110,339,158,340,173],{},[19,341,292],{},[15,343,344,345,173],{},"Alur dasar berhasil jika pesan masuk muncul, balasan diterima, dan percakapan berpindah ke ",[19,346,252],{},[15,348,349],{},"Jika pesan belum muncul, tunggu sebentar lalu muat ulang halaman satu kali. Anda tidak perlu meminta pengirim mengulang pesan; Chat tetap memeriksa pesan baru secara berkala selama Inbox terbuka.",[31,351,353],{"id":352},"ikuti-jendela-layanan-24-jam","Ikuti jendela layanan 24 jam",[15,355,356],{},"Pesan pelanggan membuka jendela layanan WhatsApp selama 24 jam.",[107,358,359,362,368],{},[110,360,361],{},"Saat jendela terbuka, staff, admin, atau owner dapat mengirim balasan biasa.",[110,363,364,365],{},"Saat jendela tertutup, muncul ",[19,366,367],{},"Window gratis 24 jam customer sudah habis. Kirim pesan dinonaktifkan.",[110,369,370,371,373],{},"Untuk melanjutkan, gunakan ikon dokumen dan pilih template ",[19,372,138],{}," yang sesuai.",[15,375,376,377,379],{},"Status channel ",[19,378,126],{}," tidak membuka jendela 24 jam. Jendela terbuka karena pesan pelanggan.",[31,381,383],{"id":382},"gunakan-template-dan-balasan-cepat","Gunakan template dan balasan cepat",[15,385,386],{},"Template dipakai ketika percakapan harus dimulai atau dilanjutkan di luar jendela 24 jam. Balasan cepat menyiapkan teks yang sering dipakai tanpa mengirim otomatis.",[107,388,389,395,401,404],{},[110,390,391,392,173],{},"Owner dan admin mengelola template dari ",[19,393,394],{},"Templates",[110,396,397,398,173],{},"Owner dan admin mengelola balasan cepat dari ",[19,399,400],{},"Settings > Quick Replies",[110,402,403],{},"Staff memakai alat percakapan yang tersedia di Inbox sesuai izinnya.",[110,405,406],{},"Viewer hanya dapat membaca.",[15,408,409,410,414],{},"Periksa nama pelanggan, jumlah, tautan, dan variabel lain sebelum mengirim. Baca ",[26,411,413],{"href":412},"\u002Fdocs\u002Fwhatsapp-templates","Template dan Balasan Cepat WhatsApp"," untuk langkah lengkap.",[31,416,418],{"id":417},"atur-penanganan-percakapan","Atur penanganan percakapan",[15,420,421],{},"Untuk owner, admin, dan staff yang memiliki izin:",[151,423,424,429,432,435],{},[110,425,158,426,428],{},[19,427,284],{}," dan pilih anggota yang menangani percakapan.",[110,430,431],{},"Tambahkan label atau catatan internal hanya jika diperlukan.",[110,433,434],{},"Tulis dan kirim balasan.",[110,436,158,437,439],{},[19,438,292],{}," saat kebutuhan pelanggan selesai.",[15,441,442],{},"Catatan internal tidak dikirim kepada pelanggan. Jangan memasukkan kredensial, data pembayaran, atau data pribadi yang tidak diperlukan.",[31,444,446],{"id":445},"pahami-status-pesan","Pahami status pesan",[36,448,449,459],{},[39,450,451],{},[42,452,453,456],{},[45,454,455],{"align":47},"Status",[45,457,458],{"align":47},"Arti",[53,460,461,471,481,491,501],{},[42,462,463,468],{},[58,464,465],{"align":47},[19,466,467],{},"Sending",[58,469,470],{"align":47},"Pesan sedang diproses. Tunggu sebelum mencoba lagi.",[42,472,473,478],{},[58,474,475],{"align":47},[19,476,477],{},"Sent",[58,479,480],{"align":47},"Pesan berhasil dikirim dari ruang kerja Chat.",[42,482,483,488],{},[58,484,485],{"align":47},[19,486,487],{},"Delivered",[58,489,490],{"align":47},"Pesan sudah sampai ke perangkat penerima.",[42,492,493,498],{},[58,494,495],{"align":47},[19,496,497],{},"Read",[58,499,500],{"align":47},"Penerima sudah membuka pesan.",[42,502,503,508],{},[58,504,505],{"align":47},[19,506,507],{},"Failed",[58,509,510],{"align":47},"Pesan gagal. Periksa channel, jendela 24 jam, dan template sebelum mencoba lagi.",[15,512,513],{},"Jangan mengirim ulang berulang kali saat status belum berubah karena penerima dapat memperoleh pesan ganda.",[31,515,517],{"id":516},"fitur-whatsapp-yang-tetap-terpisah","Fitur WhatsApp yang tetap terpisah",[15,519,520,262,523,262,526,262,529,532,533,536,537,539],{},[19,521,522],{},"Link WhatsApp (Rotator)",[19,524,525],{},"Sesi QR (lanjutan)",[19,527,528],{},"Aturan Otomatisasi",[19,530,531],{},"Domain Kustom",", dan ",[19,534,535],{},"Tampilan WhatsApp"," tetap dikelola di dashboard Konektor. Percakapan dari ",[19,538,525],{}," tidak digabungkan ke Direct Chat.",[31,541,543],{"id":542},"jika-ada-masalah","Jika ada masalah",[36,545,546,556],{},[39,547,548],{},[42,549,550,553],{},[45,551,552],{"align":47},"Gejala",[45,554,555],{"align":47},"Yang perlu diperiksa",[53,557,558,573,588,598,606,622],{},[42,559,560,564],{},[58,561,562],{"align":47},[19,563,186],{},[58,565,566,567,569,570,572],{"align":47},"Pastikan channel ",[19,568,126],{},", pilih ",[19,571,179],{},", lalu kirim pesan dari nomor uji.",[42,574,575,578],{},[58,576,577],{"align":47},"Pesan uji belum muncul",[58,579,580,581,584,585,587],{"align":47},"Tunggu sebentar, klik ",[19,582,583],{},"Segarkan"," pada halaman ",[19,586,122],{},", lalu muat ulang Inbox satu kali.",[42,589,590,593],{},[58,591,592],{"align":47},"Kolom pesan dinonaktifkan",[58,594,595,596,173],{"align":47},"Periksa peringatan jendela 24 jam dan gunakan template ",[19,597,138],{},[42,599,600,603],{},[58,601,602],{"align":47},"Tombol tindakan tidak tersedia",[58,604,605],{"align":47},"Periksa peran. Viewer bersifat baca saja; pengelolaan channel hanya untuk owner dan admin.",[42,607,608,611],{},[58,609,610],{"align":47},"Template tidak muncul",[58,612,315,613,615,616,619,620,173],{"align":47},[19,614,394],{},", klik ",[19,617,618],{},"Sinkron dari Meta",", lalu periksa status ",[19,621,138],{},[42,623,624,629],{},[58,625,626,627],{"align":47},"Pesan berstatus ",[19,628,507],{},[58,630,631],{"align":47},"Periksa status channel dan aturan 24 jam sebelum mencoba lagi.",[15,633,634,635,173],{},"Untuk langkah lebih rinci, buka ",[26,636,638],{"href":637},"\u002Fdocs\u002Fwhatsapp-inbox-troubleshooting","Pemecahan Masalah WhatsApp Inbox",[31,640,642],{"id":641},"panduan-terkait","Panduan terkait",[107,644,645,650,655,661],{},[110,646,647],{},[26,648,649],{"href":114},"Hubungkan WhatsApp Business Resmi",[110,651,652],{},[26,653,654],{"href":412},"Kelola template dan balasan cepat",[110,656,657],{},[26,658,660],{"href":659},"\u002Fdocs\u002Fwhatsapp-session-risk","Pahami risiko Sesi QR",[110,662,663],{},[26,664,666],{"href":665},"\u002Fdocs\u002Fwhatsapp","Buat Link WhatsApp (Rotator)",{"title":668,"searchDepth":669,"depth":669,"links":670},"",2,[671,672,673,674,675,676,677,678,679,680,681,682],{"id":33,"depth":669,"text":34},{"id":101,"depth":669,"text":102},{"id":148,"depth":669,"text":149},{"id":190,"depth":669,"text":191},{"id":299,"depth":669,"text":300},{"id":352,"depth":669,"text":353},{"id":382,"depth":669,"text":383},{"id":417,"depth":669,"text":418},{"id":445,"depth":669,"text":446},{"id":516,"depth":669,"text":517},{"id":542,"depth":669,"text":543},{"id":641,"depth":669,"text":642},"whatsapp",null,"Buka Direct Chat, balas pelanggan, atur penanggung jawab, dan ikuti aturan 24 jam sesuai peran anggota.","md",{},"\u002Fdocs\u002Funified-inbox",{"canonical":688,"title":5,"description":685},{"loc":688,"lastmod":691},"2026-07-18","docs\u002Funified-inbox",[683,694,695,696],"inbox","direct chat","kolaborasi",true,"kw2TTOLu9qxznIC_CxLLwQWhUbeizXlVfvlgC978nuc"]