[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"docs-id-\u002Fdocs\u002Fwhatsapp-inbox-troubleshooting":3},{"id":4,"title":5,"body":6,"category":443,"code_examples":444,"demos":444,"description":445,"extension":446,"meta":447,"navigation":444,"order":444,"path":448,"seo":449,"sitemap":450,"stem":452,"tags":453,"toc":457,"videos":444,"__hash__":458},"docs\u002Fdocs\u002Fwhatsapp-inbox-troubleshooting.md","Pemecahan Masalah CRM WhatsApp dan Inbox",{"type":7,"value":8,"toc":429},"minimark",[9,13,30,37,42,134,141,145,148,161,164,168,205,208,212,215,227,234,238,266,282,286,318,321,325,328,347,350,354,360,370,374,377,397,400,404],[10,11,5],"h1",{"id":12},"pemecahan-masalah-crm-whatsapp-dan-inbox",[14,15,16,17,21,22,25,26,29],"p",{},"Mulai dari pesan yang terlihat pada peluncur Chat, ",[18,19,20],"strong",{},"Inbox",", ",[18,23,24],{},"WhatsApp",", atau ",[18,27,28],{},"Templates",". Gunakan nomor milik tim untuk pengujian. Jangan meminta pelanggan mengirim ulang data pribadi.",[14,31,32],{},[33,34,36],"a",{"href":35},"\u002Fmember\u002Fchat","Buka CRM WhatsApp",[38,39,41],"h2",{"id":40},"crm-whatsapp-tidak-terbuka","CRM WhatsApp tidak terbuka",[43,44,45,59],"table",{},[46,47,48],"thead",{},[49,50,51,56],"tr",{},[52,53,55],"th",{"align":54},"left","Pesan pada peluncur",[52,57,58],{"align":54},"Yang perlu dilakukan",[60,61,62,73,83,93,107,121],"tbody",{},[49,63,64,70],{},[65,66,67],"td",{"align":54},[18,68,69],{},"Menyiapkan Chat",[65,71,72],{"align":54},"Tunggu pemeriksaan akses selesai. Jangan membuka tab berkali-kali.",[49,74,75,80],{},[65,76,77],{"align":54},[18,78,79],{},"Membuka ruang kerja Chat",[65,81,82],{"align":54},"Tunggu pengalihan otomatis. Jika tidak berpindah, muat ulang Konektor satu kali.",[49,84,85,90],{},[65,86,87],{"align":54},[18,88,89],{},"Chat belum tersedia",[65,91,92],{"align":54},"Fitur belum aktif untuk workspace ini. Kembali ke dashboard dan hubungi support jika seharusnya sudah tersedia.",[49,94,95,100],{},[65,96,97],{"align":54},[18,98,99],{},"Akses Chat tidak tersedia",[65,101,102,103,106],{"align":54},"Pastikan Anda login dengan akun yang benar dan email akun sudah terverifikasi, lalu klik ",[18,104,105],{},"Coba lagi",".",[49,108,109,114],{},[65,110,111],{"align":54},[18,112,113],{},"Langganan aktif diperlukan",[65,115,116,117,120],{"align":54},"Owner dapat klik ",[18,118,119],{},"Kelola langganan",". Admin, staff, atau viewer perlu menghubungi owner workspace.",[49,122,123,128],{},[65,124,125],{"align":54},[18,126,127],{},"Chat sedang tidak tersedia",[65,129,130,131,133],{"align":54},"Tunggu sebentar, lalu klik ",[18,132,105],{}," satu kali.",[14,135,136,137,140],{},"Jika nama workspace pada peluncur salah, kembali ke Konektor, pilih workspace yang benar, lalu buka ",[18,138,139],{},"CRM WhatsApp"," lagi.",[38,142,144],{"id":143},"tombol-tindakan-tidak-tersedia","Tombol tindakan tidak tersedia",[14,146,147],{},"Periksa peran Anda sebelum menganggapnya sebagai gangguan:",[149,150,151,155,158],"ul",{},[152,153,154],"li",{},"owner dan admin dapat menghubungkan dan mengelola channel, template, serta quick reply;",[152,156,157],{},"staff dapat menangani Inbox sesuai izin agen, tetapi tidak mengubah channel;",[152,159,160],{},"viewer hanya dapat membaca percakapan dan data pelanggan.",[14,162,163],{},"Viewer tidak dapat mengirim, menugaskan, menambah catatan, menyelesaikan percakapan, atau mengubah pengaturan. Ini adalah perilaku yang benar.",[38,165,167],{"id":166},"pesan-baru-belum-muncul","Pesan baru belum muncul",[169,170,171,176,182,188,196,199,202],"ol",{},[152,172,173,174,106],{},"Buka ",[18,175,24],{},[152,177,178,179,106],{},"Pastikan nomor yang benar menampilkan ",[18,180,181],{},"Aktif",[152,183,184,185,133],{},"Klik ",[18,186,187],{},"Segarkan",[152,189,173,190,192,193,106],{},[18,191,20],{}," dan pilih ",[18,194,195],{},"All",[152,197,198],{},"Hapus kata kunci pencarian atau filter yang masih aktif.",[152,200,201],{},"Muat ulang halaman satu kali.",[152,203,204],{},"Kirim satu pesan baru dari nomor uji milik tim jika percakapan belum pernah dibuat.",[14,206,207],{},"Jangan mengirim banyak pesan uji sekaligus. Catat waktu pesan pertama agar tim support dapat mencarinya tanpa melihat isi percakapan.",[38,209,211],{"id":210},"tidak-dapat-menulis-balasan-biasa","Tidak dapat menulis balasan biasa",[14,213,214],{},"Periksa dua hal:",[169,216,217,220],{},[152,218,219],{},"Jika Anda viewer, kolom balasan memang bersifat baca saja.",[152,221,222,223,226],{},"Jika muncul ",[18,224,225],{},"Window gratis 24 jam customer sudah habis. Kirim pesan dinonaktifkan.",", gunakan template yang disetujui.",[14,228,229,230,233],{},"Untuk percakapan di luar jendela 24 jam, klik ikon dokumen, pilih template ",[18,231,232],{},"APPROVED",", isi variabel, periksa pratinjau, lalu kirim.",[38,235,237],{"id":236},"template-tidak-muncul","Template tidak muncul",[169,239,240,244,249,252,257,260],{},[152,241,173,242,106],{},[18,243,28],{},[152,245,184,246,106],{},[18,247,248],{},"Sinkron dari Meta",[152,250,251],{},"Cari template berdasarkan nama.",[152,253,254,255,106],{},"Pastikan statusnya ",[18,256,232],{},[152,258,259],{},"Pastikan teks pesan terlihat pada pratinjau.",[152,261,262,263,265],{},"Kembali ke ",[18,264,20],{}," dan buka ulang pemilih template.",[14,267,268,269,21,272,21,275,25,278,281],{},"Template ",[18,270,271],{},"PENDING",[18,273,274],{},"REJECTED",[18,276,277],{},"PAUSED",[18,279,280],{},"DISABLED"," tidak siap dikirim. Template tanpa isi juga tidak muncul dalam pilihan pengiriman.",[38,283,285],{"id":284},"koneksi-resmi-belum-selesai","Koneksi resmi belum selesai",[169,287,288,292,297,304,307,313],{},[152,289,173,290,106],{},[18,291,24],{},[152,293,294,295,106],{},"Jika daftar kosong, klik ",[18,296,187],{},[152,298,299,300,303],{},"Jika koneksi sebelumnya tidak selesai, buka ",[18,301,302],{},"Hubungkan WhatsApp"," dan lanjutkan proses untuk nomor yang sama.",[152,305,306],{},"Selesaikan otorisasi dan verifikasi.",[152,308,309,310,106],{},"Tunggu pesan ",[18,311,312],{},"WhatsApp terhubung",[152,314,315,316,106],{},"Pastikan channel berstatus ",[18,317,181],{},[14,319,320],{},"Jangan membuat beberapa koneksi untuk nomor yang sama. Jika jendela otorisasi tidak terbuka, izinkan pop-up untuk halaman tersebut lalu coba satu kali lagi.",[38,322,324],{"id":323},"pesan-berstatus-failed","Pesan berstatus Failed",[14,326,327],{},"Periksa:",[149,329,330,336,341,344],{},[152,331,332,333,335],{},"channel masih ",[18,334,181],{},";",[152,337,338,339,335],{},"jendela 24 jam masih terbuka, atau template yang dipakai berstatus ",[18,340,232],{},[152,342,343],{},"semua variabel template sudah terisi;",[152,345,346],{},"koneksi internet perangkat stabil.",[14,348,349],{},"Setelah penyebab diperbaiki, kirim ulang satu kali dan tunggu status berubah. Jangan mencoba berulang kali karena penerima dapat memperoleh pesan ganda.",[38,351,353],{"id":352},"masalah-sesi-qr","Masalah Sesi QR",[14,355,356,359],{},[18,357,358],{},"Sesi QR (lanjutan)"," tetap berada di dashboard Konektor dan tidak dikelola dari Direct Chat. Jika QR kedaluwarsa, buka menu tersebut dan buat QR baru. Pindai langsung dari aplikasi WhatsApp dan jangan membagikan gambar QR.",[14,361,362,363,367,368,106],{},"Gunakan ",[33,364,366],{"href":365},"\u002Fdocs\u002Fwhatsapp-official","WhatsApp Business Resmi"," untuk Inbox tim yang dikelola melalui ",[18,369,139],{},[38,371,373],{"id":372},"hubungi-support","Hubungi support",[14,375,376],{},"Sertakan:",[149,378,379,382,385,388,391,394],{},[152,380,381],{},"nama workspace;",[152,383,384],{},"peran Anda;",[152,386,387],{},"waktu kejadian dan zona waktu;",[152,389,390],{},"nama menu yang dibuka;",[152,392,393],{},"pesan status yang terlihat;",[152,395,396],{},"empat digit terakhir nomor uji, jika diperlukan.",[14,398,399],{},"Jangan kirim kredensial, isi pesan pelanggan, nomor telepon lengkap, atau tangkapan layar yang menampilkan data pribadi. Support dapat meminta informasi tambahan melalui saluran yang aman bila diperlukan.",[38,401,403],{"id":402},"panduan-terkait","Panduan terkait",[149,405,406,412,418,423],{},[152,407,408],{},[33,409,411],{"href":410},"\u002Fdocs\u002Funified-inbox","Gunakan Unified Inbox",[152,413,414],{},[33,415,417],{"href":416},"\u002Fdocs\u002Fwhatsapp-templates","Kelola template dan balasan cepat",[152,419,420],{},[33,421,422],{"href":365},"Hubungkan WhatsApp Business Resmi",[152,424,425],{},[33,426,428],{"href":427},"\u002Fdocs\u002Fwhatsapp-session-risk","Pahami risiko Sesi QR",{"title":430,"searchDepth":431,"depth":431,"links":432},"",2,[433,434,435,436,437,438,439,440,441,442],{"id":40,"depth":431,"text":41},{"id":143,"depth":431,"text":144},{"id":166,"depth":431,"text":167},{"id":210,"depth":431,"text":211},{"id":236,"depth":431,"text":237},{"id":284,"depth":431,"text":285},{"id":323,"depth":431,"text":324},{"id":352,"depth":431,"text":353},{"id":372,"depth":431,"text":373},{"id":402,"depth":431,"text":403},"whatsapp",null,"Langkah aman saat Direct Chat tidak terbuka, pesan terlambat, template hilang, atau pengiriman gagal.","md",{},"\u002Fdocs\u002Fwhatsapp-inbox-troubleshooting",{"canonical":448,"title":5,"description":445},{"loc":448,"lastmod":451},"2026-07-18","docs\u002Fwhatsapp-inbox-troubleshooting",[443,454,455,456],"inbox","direct chat","troubleshooting",true,"IotlmBSDvoFqa95_mEI9dT0VXZi8rM6aZ31Us9r9jGQ"]