[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"docs-id-\u002Fdocs\u002Fwhatsapp-official":3},{"id":4,"title":5,"body":6,"category":481,"code_examples":482,"demos":482,"description":483,"extension":484,"meta":485,"navigation":482,"order":482,"path":486,"seo":487,"sitemap":488,"stem":490,"tags":491,"toc":495,"videos":482,"__hash__":496},"docs\u002Fdocs\u002Fwhatsapp-official.md","Hubungkan WhatsApp Business Resmi lewat CRM WhatsApp",{"type":7,"value":8,"toc":467},"minimark",[9,14,23,30,33,44,49,110,113,117,120,142,145,149,178,181,185,229,239,243,308,311,315,318,349,352,356,359,378,386,390,393,420,423,427,430,440,444],[10,11,13],"h1",{"id":12},"hubungkan-whatsapp-business-resmi","Hubungkan WhatsApp Business Resmi",[15,16,17,18,22],"p",{},"Menu ",[19,20,21],"strong",{},"CRM WhatsApp"," membuka ruang kerja Chat untuk percakapan resmi. Di sana, tim mengelola channel WhatsApp, Inbox, template, dan balasan cepat dengan tampilan bermerek Konektor.",[15,24,25],{},[26,27,29],"a",{"href":28},"\u002Fmember\u002Fchat","Buka CRM WhatsApp",[15,31,32],{},"Jalur resmi direkomendasikan untuk Inbox tim, status pengiriman, template yang disetujui, dan aturan jendela layanan 24 jam.",[34,35,37],"note",{"title":36},"Berbeda dari Link WhatsApp (Rotator)",[15,38,39,43],{},[26,40,42],{"href":41},"\u002Fdocs\u002Fwhatsapp","Link WhatsApp (Rotator)"," mengarahkan pengunjung ke nomor tujuan dan tidak memerlukan koneksi Chat. Ikuti halaman ini jika tim perlu menerima dan membalas percakapan dari satu Inbox.",[45,46,48],"h2",{"id":47},"hak-akses-anggota","Hak akses anggota",[50,51,52,66],"table",{},[53,54,55],"thead",{},[56,57,58,63],"tr",{},[59,60,62],"th",{"align":61},"left","Peran",[59,64,65],{"align":61},"Yang dapat dilakukan",[67,68,69,80,90,100],"tbody",{},[56,70,71,77],{},[72,73,74],"td",{"align":61},[19,75,76],{},"Owner",[72,78,79],{"align":61},"Menghubungkan dan mengelola channel resmi, template, balasan cepat, serta percakapan.",[56,81,82,87],{},[72,83,84],{"align":61},[19,85,86],{},"Admin",[72,88,89],{"align":61},"Menghubungkan dan mengelola channel resmi, template, balasan cepat, serta percakapan tanpa tindakan khusus owner.",[56,91,92,97],{},[72,93,94],{"align":61},[19,95,96],{},"Staff",[72,98,99],{"align":61},"Menangani Inbox dan aktivitas CRM yang diizinkan. Staff tidak dapat menghubungkan atau mengubah channel.",[56,101,102,107],{},[72,103,104],{"align":61},[19,105,106],{},"Viewer",[72,108,109],{"align":61},"Membaca percakapan dan data pelanggan. Viewer tidak dapat mengirim, menugaskan, mengubah, atau menghubungkan apa pun.",[15,111,112],{},"Jika tombol pengelolaan tidak tersedia untuk staff atau viewer, itu sesuai dengan hak aksesnya.",[45,114,116],{"id":115},"sebelum-mulai","Sebelum mulai",[15,118,119],{},"Siapkan:",[121,122,123,127,130,133,136,139],"ul",{},[124,125,126],"li",{},"peran owner atau admin di workspace Konektor;",[124,128,129],{},"langganan workspace yang aktif;",[124,131,132],{},"login akun bisnis dengan akses admin;",[124,134,135],{},"nomor WhatsApp Business yang akan dihubungkan;",[124,137,138],{},"akses ke metode verifikasi nomor jika diminta;",[124,140,141],{},"browser yang mengizinkan jendela otorisasi.",[15,143,144],{},"Pilih workspace yang benar sebelum membuka Chat. Jika nomor masih terhubung ke layanan resmi lain, selesaikan proses pemindahan atau pelepasan nomor tersebut terlebih dahulu.",[45,146,148],{"id":147},"buka-ruang-kerja-chat","Buka ruang kerja Chat",[150,151,152,155,164,175],"ol",{},[124,153,154],{},"Masuk ke workspace Konektor yang benar.",[124,156,157,158,160,161,163],{},"Klik ",[19,159,21],{}," pada menu utama, atau gunakan tombol ",[19,162,29],{}," di atas.",[124,165,166,167,170,171,174],{},"Tunggu layar ",[19,168,169],{},"Menyiapkan Chat"," dan ",[19,172,173],{},"Membuka ruang kerja Chat"," selesai.",[124,176,177],{},"Pastikan nama workspace yang terbuka benar.",[15,179,180],{},"Konektor menyiapkan akses secara otomatis. Anda tidak perlu membuat akun kedua atau menyalin kredensial.",[45,182,184],{"id":183},"hubungkan-nomor","Hubungkan nomor",[150,186,187,194,199,202,205,208,211,217,223],{},[124,188,189,190,193],{},"Di ruang kerja Chat, buka ",[19,191,192],{},"WhatsApp",".",[124,195,157,196,193],{},[19,197,198],{},"Hubungkan WhatsApp",[124,200,201],{},"Pilih metode koneksi resmi yang sesuai dengan penggunaan nomor tim.",[124,203,204],{},"Login dengan akun bisnis yang memiliki akses admin.",[124,206,207],{},"Pilih akun bisnis dan nomor WhatsApp yang benar.",[124,209,210],{},"Selesaikan verifikasi yang ditampilkan.",[124,212,213,214,193],{},"Kembali ke ruang kerja Chat dan tunggu pesan ",[19,215,216],{},"WhatsApp terhubung",[124,218,157,219,222],{},[19,220,221],{},"Segarkan"," bila daftar channel belum berubah.",[124,224,225,226,193],{},"Pastikan kartu nomor menampilkan ",[19,227,228],{},"Aktif",[15,230,231,232,235,236,238],{},"Koneksi siap dipakai ketika nomor terlihat pada halaman ",[19,233,234],{},"Channel WhatsApp"," dengan status ",[19,237,228],{},". Pesan bahwa proses dimulai belum berarti nomor siap menerima pesan.",[45,240,242],{"id":241},"pahami-status-channel","Pahami status channel",[50,244,245,255],{},[53,246,247],{},[56,248,249,252],{},[59,250,251],{"align":61},"Status atau tampilan",[59,253,254],{"align":61},"Arti dan tindakan",[67,256,257,266,275,285,298],{},[56,258,259,263],{},[72,260,261],{"align":61},[19,262,216],{},[72,264,265],{"align":61},"Otorisasi berhasil. Kembali ke daftar channel dan periksa status nomor.",[56,267,268,272],{},[72,269,270],{"align":61},[19,271,228],{},[72,273,274],{"align":61},"Channel siap menerima dan mengirim pesan sesuai aturan WhatsApp.",[56,276,277,282],{},[72,278,279],{"align":61},[19,280,281],{},"Nonaktif",[72,283,284],{"align":61},"Channel tidak memproses pesan. Owner atau admin perlu memeriksa dan mengaktifkannya.",[56,286,287,292],{},[72,288,289],{"align":61},[19,290,291],{},"Setup WhatsApp tidak tersedia",[72,293,294,295,297],{"align":61},"Tunggu sebentar, klik ",[19,296,221],{},", lalu coba lagi.",[56,299,300,305],{},[72,301,302],{"align":61},[19,303,304],{},"Akses WhatsApp dibatasi",[72,306,307],{"align":61},"Peran saat ini tidak dapat mengelola channel. Minta owner atau admin melanjutkan.",[15,309,310],{},"Jangan membuat koneksi kedua untuk nomor yang sama hanya karena daftar belum langsung berubah.",[45,312,314],{"id":313},"uji-pesan-masuk-dan-balasan","Uji pesan masuk dan balasan",[15,316,317],{},"Gunakan nomor milik tim sebagai nomor uji. Jangan memakai percakapan pelanggan untuk pengujian awal.",[150,319,320,323,328,334,337,340,343],{},[124,321,322],{},"Dari nomor uji, kirim pesan baru ke nomor bisnis.",[124,324,189,325,193],{},[19,326,327],{},"Inbox",[124,329,330,331,193],{},"Pilih ",[19,332,333],{},"All",[124,335,336],{},"Buka percakapan uji yang baru muncul.",[124,338,339],{},"Tulis balasan singkat dan kirim.",[124,341,342],{},"Tunggu sampai status pesan keluar diperbarui.",[124,344,157,345,348],{},[19,346,347],{},"Resolve"," setelah pengujian selesai.",[15,350,351],{},"Setup berhasil jika pesan masuk terlihat, balasan diterima pada nomor uji, dan percakapan dapat diselesaikan.",[45,353,355],{"id":354},"siapkan-template-untuk-jendela-24-jam","Siapkan template untuk jendela 24 jam",[15,357,358],{},"Pesan pelanggan membuka jendela layanan selama 24 jam. Setelah jendela tertutup, tim harus memakai template yang sudah disetujui.",[150,360,361,367,372],{},[124,362,363,364,193],{},"Buka ",[19,365,366],{},"Templates",[124,368,157,369,193],{},[19,370,371],{},"Sinkron dari Meta",[124,373,374,375,193],{},"Pastikan template yang akan dipakai berstatus ",[19,376,377],{},"APPROVED",[15,379,380,381,385],{},"Baca ",[26,382,384],{"href":383},"\u002Fdocs\u002Fwhatsapp-templates","Template dan Balasan Cepat WhatsApp"," sebelum menguji percakapan di luar jendela 24 jam.",[45,387,389],{"id":388},"fitur-yang-tetap-dikelola-di-konektor","Fitur yang tetap dikelola di Konektor",[15,391,392],{},"Ruang kerja Chat mengelola channel resmi, Inbox, template, dan balasan cepat. Fitur berikut tetap berada di dashboard Konektor:",[121,394,395,400,405,410,415],{},[124,396,397,399],{},[19,398,42],{},";",[124,401,402,399],{},[19,403,404],{},"Sesi QR (lanjutan)",[124,406,407,399],{},[19,408,409],{},"Aturan Otomatisasi",[124,411,412,399],{},[19,413,414],{},"Domain Kustom",[124,416,417,193],{},[19,418,419],{},"Tampilan WhatsApp",[15,421,422],{},"Perubahan pada fitur tersebut tidak menghubungkan, memutuskan, atau memindahkan percakapan resmi di ruang kerja Chat.",[45,424,426],{"id":425},"putuskan-atau-jeda-channel-hanya-jika-diperlukan","Putuskan atau jeda channel hanya jika diperlukan",[15,428,429],{},"Menjeda atau memutuskan channel menghentikan penanganan pesan untuk nomor tersebut. Pastikan tidak ada percakapan aktif dan beri tahu tim sebelum melakukannya.",[15,431,432,433,435,436,193],{},"Jangan menjeda lalu mengaktifkan ulang sebagai langkah pertama saat pesan terlambat. Klik ",[19,434,221],{},", periksa status channel, lalu ikuti ",[26,437,439],{"href":438},"\u002Fdocs\u002Fwhatsapp-inbox-troubleshooting","Pemecahan Masalah WhatsApp Inbox",[45,441,443],{"id":442},"panduan-terkait","Panduan terkait",[121,445,446,452,457,462],{},[124,447,448],{},[26,449,451],{"href":450},"\u002Fdocs\u002Funified-inbox","Gunakan Unified Inbox",[124,453,454],{},[26,455,456],{"href":383},"Kelola template dan balasan cepat",[124,458,459],{},[26,460,461],{"href":438},"Atasi masalah WhatsApp Inbox",[124,463,464],{},[26,465,466],{"href":41},"Buat Link WhatsApp (Rotator)",{"title":468,"searchDepth":469,"depth":469,"links":470},"",2,[471,472,473,474,475,476,477,478,479,480],{"id":47,"depth":469,"text":48},{"id":115,"depth":469,"text":116},{"id":147,"depth":469,"text":148},{"id":183,"depth":469,"text":184},{"id":241,"depth":469,"text":242},{"id":313,"depth":469,"text":314},{"id":354,"depth":469,"text":355},{"id":388,"depth":469,"text":389},{"id":425,"depth":469,"text":426},{"id":442,"depth":469,"text":443},"whatsapp",null,"Panduan owner dan admin untuk membuka Direct Chat, menghubungkan nomor resmi, dan menguji Inbox tim.","md",{},"\u002Fdocs\u002Fwhatsapp-official",{"canonical":486,"title":5,"description":483},{"loc":486,"lastmod":489},"2026-07-18","docs\u002Fwhatsapp-official",[481,492,493,494],"whatsapp business resmi","direct chat","inbox",true,"gM8piZqYCRjdjRUOku3sgGZguhLFIzJyQ4zhwcKoEM8"]