[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"docs-id-\u002Fdocs\u002Fwhatsapp-templates":3},{"id":4,"title":5,"body":6,"category":431,"code_examples":432,"demos":432,"description":433,"extension":434,"meta":435,"navigation":432,"order":432,"path":436,"seo":437,"sitemap":438,"stem":440,"tags":441,"toc":445,"videos":432,"__hash__":446},"docs\u002Fdocs\u002Fwhatsapp-templates.md","Template dan Balasan Cepat di CRM WhatsApp",{"type":7,"value":8,"toc":419},"minimark",[9,14,18,26,33,38,98,113,117,143,207,213,217,220,257,268,272,275,299,302,306,309,344,347,351,371,375,395,399],[10,11,13],"h1",{"id":12},"template-dan-balasan-cepat-whatsapp","Template dan Balasan Cepat WhatsApp",[15,16,17],"p",{},"Template diperlukan untuk memulai atau melanjutkan percakapan resmi setelah jendela layanan 24 jam tertutup. Quick reply menyimpan teks yang sering dipakai tanpa mengirim otomatis.",[15,19,20,21,25],{},"Kelola keduanya di ruang kerja Chat yang dibuka melalui menu ",[22,23,24],"strong",{},"CRM WhatsApp",".",[15,27,28],{},[29,30,32],"a",{"href":31},"\u002Fmember\u002Fchat","Buka CRM WhatsApp",[34,35,37],"h2",{"id":36},"hak-akses-anggota","Hak akses anggota",[39,40,41,55],"table",{},[42,43,44],"thead",{},[45,46,47,52],"tr",{},[48,49,51],"th",{"align":50},"left","Peran",[48,53,54],{"align":50},"Template dan quick reply",[56,57,58,69,78,88],"tbody",{},[45,59,60,66],{},[61,62,63],"td",{"align":50},[22,64,65],{},"Owner",[61,67,68],{"align":50},"Menyinkronkan, membuat, dan menghapus template atau quick reply.",[45,70,71,76],{},[61,72,73],{"align":50},[22,74,75],{},"Admin",[61,77,68],{"align":50},[45,79,80,85],{},[61,81,82],{"align":50},[22,83,84],{},"Staff",[61,86,87],{"align":50},"Memakai template yang disetujui dan alat balasan yang tersedia di Inbox.",[45,89,90,95],{},[61,91,92],{"align":50},[22,93,94],{},"Viewer",[61,96,97],{"align":50},"Membaca data yang diizinkan tanpa membuat, mengubah, menghapus, atau mengirim.",[15,99,100,101,104,105,108,109,112],{},"Jika ",[22,102,103],{},"Sinkron dari Meta",", ",[22,106,107],{},"Buat Template",", atau ",[22,110,111],{},"Tambah Quick Reply"," tidak tersedia, periksa peran Anda.",[34,114,116],{"id":115},"sinkronkan-template","Sinkronkan template",[118,119,120,124,130,136,140],"ol",{},[121,122,123],"li",{},"Masuk ke workspace Konektor yang benar.",[121,125,126,127,129],{},"Klik ",[22,128,24],{}," dan tunggu ruang kerja Chat terbuka.",[121,131,132,133,25],{},"Buka ",[22,134,135],{},"Templates",[121,137,126,138,25],{},[22,139,103],{},[121,141,142],{},"Periksa status pada pustaka template.",[39,144,145,155],{},[42,146,147],{},[45,148,149,152],{},[48,150,151],{"align":50},"Status",[48,153,154],{"align":50},"Artinya",[56,156,157,167,177,187,197],{},[45,158,159,164],{},[61,160,161],{"align":50},[22,162,163],{},"PENDING",[61,165,166],{"align":50},"Template masih menunggu peninjauan atau hasil sinkronisasi.",[45,168,169,174],{},[61,170,171],{"align":50},[22,172,173],{},"APPROVED",[61,175,176],{"align":50},"Template siap dipakai di Inbox atau broadcast.",[45,178,179,184],{},[61,180,181],{"align":50},[22,182,183],{},"REJECTED",[61,185,186],{"align":50},"Periksa alasan yang ditampilkan, perbaiki isi, lalu ajukan kembali.",[45,188,189,194],{},[61,190,191],{"align":50},[22,192,193],{},"PAUSED",[61,195,196],{"align":50},"Pengiriman template sedang dibatasi.",[45,198,199,204],{},[61,200,201],{"align":50},[22,202,203],{},"DISABLED",[61,205,206],{"align":50},"Template tidak dapat digunakan saat ini.",[15,208,209,210,212],{},"Template tanpa isi tidak ditampilkan dalam pilihan pengiriman. Jika teks pesan belum terlihat setelah sinkronisasi, tunggu sebentar lalu klik ",[22,211,103],{}," satu kali lagi.",[34,214,216],{"id":215},"buat-template","Buat template",[15,218,219],{},"Hanya owner atau admin yang dapat melakukan langkah ini.",[118,221,222,230,237,240,243,246,251],{},[121,223,224,225,227,228,25],{},"Pada halaman ",[22,226,135],{},", klik ",[22,229,107],{},[121,231,232,233,236],{},"Isi ",[22,234,235],{},"Nama Template"," dengan nama yang singkat dan mudah dicari.",[121,238,239],{},"Pilih kategori dan bahasa.",[121,241,242],{},"Isi teks utama. Gunakan variabel hanya untuk data yang akan diganti saat pengiriman.",[121,244,245],{},"Tambahkan header atau footer jika memang diperlukan.",[121,247,248,249,25],{},"Periksa kembali isi, lalu klik ",[22,250,107],{},[121,252,253,254,256],{},"Tunggu sampai status berubah menjadi ",[22,255,173],{}," sebelum memakainya.",[15,258,259,260,263,264,267],{},"Gunakan contoh fiktif saat menyiapkan variabel. Contoh aman: nama ",[22,261,262],{},"Pelanggan Contoh"," dan nomor pesanan ",[22,265,266],{},"ORD-DEMO-001",". Jangan menaruh kredensial, data pembayaran, atau data satu pelanggan ke dalam isi template.",[34,269,271],{"id":270},"kirim-template-dari-inbox","Kirim template dari Inbox",[15,273,274],{},"Owner, admin, atau staff yang memiliki izin percakapan dapat memakai template yang sudah disetujui.",[118,276,277,282,285,288,293,296],{},[121,278,132,279,25],{},[22,280,281],{},"Inbox",[121,283,284],{},"Pilih percakapan.",[121,286,287],{},"Klik ikon dokumen di samping kolom pesan.",[121,289,290,291,25],{},"Pilih template berstatus ",[22,292,173],{},[121,294,295],{},"Isi setiap variabel dengan data yang benar.",[121,297,298],{},"Periksa pratinjau, lalu kirim.",[15,300,301],{},"Pilih template yang sesuai dengan tujuan pesan. Jangan memakai template pemasaran untuk percakapan layanan hanya karena statusnya sudah disetujui.",[34,303,305],{"id":304},"buat-quick-reply","Buat quick reply",[15,307,308],{},"Quick reply membantu tim menyiapkan teks berulang. Teks tetap harus diperiksa sebelum dikirim.",[118,310,311,316,322,326,336,339],{},[121,312,132,313,25],{},[22,314,315],{},"Settings",[121,317,318,319,25],{},"Pilih ",[22,320,321],{},"Quick Replies",[121,323,126,324,25],{},[22,325,111],{},[121,327,328,329,332,333,25],{},"Isi shortcut tanpa karakter yang membingungkan, misalnya ",[22,330,331],{},"harga"," untuk pemicu ",[22,334,335],{},"\u002Fharga",[121,337,338],{},"Isi teks balasan.",[121,340,126,341,25],{},[22,342,343],{},"Simpan quick reply",[15,345,346],{},"Gunakan kalimat yang tetap benar untuk banyak pelanggan. Hindari harga, stok, tanggal, atau tautan yang cepat berubah kecuali tim rutin memperbaruinya.",[34,348,350],{"id":349},"periksa-sebelum-mengirim","Periksa sebelum mengirim",[352,353,354,357,360,363,366],"ul",{},[121,355,356],{},"Pastikan nama pelanggan dan nomor pesanan benar.",[121,358,359],{},"Pastikan semua variabel sudah terisi.",[121,361,362],{},"Buka tautan dari akun uji sebelum memakainya untuk pelanggan.",[121,364,365],{},"Hapus informasi internal dari isi pesan.",[121,367,368,369,25],{},"Pastikan template masih ",[22,370,173],{},[34,372,374],{"id":373},"fitur-yang-tetap-berada-di-konektor","Fitur yang tetap berada di Konektor",[15,376,377,378,104,381,104,384,104,387,390,391,394],{},"Template dan quick reply untuk Direct Chat dikelola di ruang kerja Chat. ",[22,379,380],{},"Link WhatsApp (Rotator)",[22,382,383],{},"Sesi QR (lanjutan)",[22,385,386],{},"Aturan Otomatisasi",[22,388,389],{},"Domain Kustom",", dan ",[22,392,393],{},"Tampilan WhatsApp"," tetap dikelola dari dashboard Konektor.",[34,396,398],{"id":397},"panduan-terkait","Panduan terkait",[352,400,401,407,413],{},[121,402,403],{},[29,404,406],{"href":405},"\u002Fdocs\u002Funified-inbox","Gunakan Unified Inbox",[121,408,409],{},[29,410,412],{"href":411},"\u002Fdocs\u002Fwhatsapp-official","Hubungkan WhatsApp Business Resmi",[121,414,415],{},[29,416,418],{"href":417},"\u002Fdocs\u002Fwhatsapp-inbox-troubleshooting","Atasi masalah WhatsApp Inbox",{"title":420,"searchDepth":421,"depth":421,"links":422},"",2,[423,424,425,426,427,428,429,430],{"id":36,"depth":421,"text":37},{"id":115,"depth":421,"text":116},{"id":215,"depth":421,"text":216},{"id":270,"depth":421,"text":271},{"id":304,"depth":421,"text":305},{"id":349,"depth":421,"text":350},{"id":373,"depth":421,"text":374},{"id":397,"depth":421,"text":398},"whatsapp",null,"Kelola template resmi dan quick replies di Direct Chat, lalu gunakan sesuai peran anggota.","md",{},"\u002Fdocs\u002Fwhatsapp-templates",{"canonical":436,"title":5,"description":433},{"loc":436,"lastmod":439},"2026-07-18","docs\u002Fwhatsapp-templates",[431,442,443,444],"templates","quick replies","direct chat",true,"wZgELIaeDxo6IhxARhqV0Wt_a51QkBwdY0sy1ydj7Lk"]