[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"docs-en-\u002Fen\u002Fdocs\u002Fbusiness\u002Fbilling":3},{"id":4,"title":5,"body":6,"category":810,"code_examples":811,"demos":811,"description":812,"extension":813,"meta":814,"navigation":811,"order":783,"path":815,"seo":816,"sitemap":825,"stem":827,"tags":828,"toc":835,"videos":811,"__hash__":836},"docsEn\u002Fen\u002Fdocs\u002Fbusiness\u002Fbilling.md","Billing & Subscription Management",{"type":7,"value":8,"toc":781},"minimark",[9,13,17,22,35,40,135,139,183,187,199,203,206,241,245,248,259,263,266,280,287,291,294,452,459,469,473,480,484,491,504,523,527,538,542,573,577,581,584,606,610,633,637,640,658,680,684,717,721,724,740,744,747,757,761],[10,11,5],"h1",{"id":12},"billing-subscription-management",[14,15,16],"p",{},"Manage your billing, subscription plans, and payment processing easily and transparently.",[18,19,21],"h2",{"id":20},"free-trial","Free Trial",[23,24,25,29,32],"ul",{},[26,27,28],"li",{},"A new account gets a 14-day trial. The trial starts when the first data reaches the workspace.",[26,30,31],{},"Sign-up does not ask for payment data.",[26,33,34],{},"The trial does not change into a paid plan automatically.",[36,37,39],"h3",{"id":38},"trial-or-starter","Trial or Starter?",[41,42,43,59],"table",{},[44,45,46],"thead",{},[47,48,49,53,56],"tr",{},[50,51,52],"th",{},"Item",[50,54,55],{},"Trial",[50,57,58],{},"Starter",[60,61,62,74,85,96,107,118],"tbody",{},[47,63,64,68,71],{},[65,66,67],"td",{},"Active period",[65,69,70],{},"14 days from the first data",[65,72,73],{},"1 month or 1 year from the successful payment",[47,75,76,79,82],{},[65,77,78],{},"Payment data",[65,80,81],{},"Not required",[65,83,84],{},"Pay with an available payment method. No automatic renewal",[47,86,87,90,93],{},[65,88,89],{},"Extra workspaces",[65,91,92],{},"Not available",[65,94,95],{},"Available. Each workspace has its own bill",[47,97,98,101,104],{},[65,99,100],{},"Partner integrations",[65,102,103],{},"Not included",[65,105,106],{},"Included (see the plan card)",[47,108,109,112,115],{},[65,110,111],{},"Rotators, team members, leads per day",[65,113,114],{},"3, 3, and 500",[65,116,117],{},"See the plan cards in Upgrade Plan",[47,119,120,123,126],{},[65,121,122],{},"Data history",[65,124,125],{},"Shorter",[65,127,128,129,134],{},"Longer (see ",[130,131,133],"a",{"href":132},"\u002Fen\u002Fdocs\u002Fdata-retention","Data Retention Policy",")",[36,136,138],{"id":137},"when-the-trial-ends","When the trial ends",[23,140,141,144,152,159,166,172,175,180],{},[26,142,143],{},"Konektor sends reminder emails 7, 3, and 1 day before the active period ends.",[26,145,146,147,151],{},"When the period ends, the member pages show ",[148,149,150],"strong",{},"Langganan Diperlukan"," (Subscription Required).",[26,153,154,155,158],{},"Click ",[148,156,157],{},"Lihat Paket Langganan"," to select a plan and pay.",[26,160,161,162,165],{},"After the payment succeeds, click ",[148,163,164],{},"Cek Status Langganan",".",[26,167,154,168,171],{},[148,169,170],{},"Pindah Workspace"," to open another active workspace.",[26,173,174],{},"The WhatsApp link still opens the chat. But Konektor does not record new leads from link clicks or from the website until the workspace is active again.",[26,176,177,178,165],{},"Konektor keeps data according to the ",[130,179,133],{"href":132},[26,181,182],{},"If you pay during the trial, the paid plan starts when the payment succeeds. Konektor does not add the remaining trial days.",[18,184,186],{"id":185},"payment-methods","Payment Methods",[14,188,189,190,198],{},"Konektor partners with ",[148,191,192],{},[130,193,197],{"href":194,"rel":195},"https:\u002F\u002Ftripay.co.id\u002F?ref=TP44749",[196],"nofollow","Tripay"," to process payments automatically and securely. We accept various popular payment methods in Indonesia:",[36,200,202],{"id":201},"virtual-account","Virtual Account",[14,204,205],{},"Supports transfers from various banks (automatic verification):",[23,207,208,211,214,217,220,223,226,229,232,235,238],{},[26,209,210],{},"Permata",[26,212,213],{},"BNI",[26,215,216],{},"BRI",[26,218,219],{},"Mandiri",[26,221,222],{},"BCA",[26,224,225],{},"Muamalat",[26,227,228],{},"CIMB Niaga",[26,230,231],{},"BSI",[26,233,234],{},"OCBC NISP",[26,236,237],{},"Danamon",[26,239,240],{},"Other Bank",[36,242,244],{"id":243},"convenience-store","Convenience Store",[14,246,247],{},"Pay cash at the nearest minimarket:",[23,249,250,253,256],{},[26,251,252],{},"Alfamart",[26,254,255],{},"Indomaret",[26,257,258],{},"Alfamidi",[36,260,262],{"id":261},"e-wallet-qris","E-Wallet (QRIS)",[14,264,265],{},"Instant digital payments:",[23,267,268,271,274,277],{},[26,269,270],{},"QRIS (All Payment Apps)",[26,272,273],{},"OVO",[26,275,276],{},"DANA",[26,278,279],{},"ShopeePay",[14,281,282,283,286],{},"The methods above are the only payment paths available. Konektor ",[148,284,285],{},"does not accept cryptocurrency or stablecoin payments"," (for example USDT). Every transaction is processed in Indonesian Rupiah through Tripay.",[18,288,290],{"id":289},"plan-comparison-limits","Plan Comparison & Limits",[14,292,293],{},"This table summarizes what each plan includes. Trial uses the same limits as Starter, except for data retention and partner integrations.",[41,295,296,314],{},[44,297,298],{},[47,299,300,303,306,308,311],{},[50,301,302],{},"Feature",[50,304,305],{},"Trial (14 days)",[50,307,58],{},[50,309,310],{},"Pro",[50,312,313],{},"Enterprise",[60,315,316,332,347,362,375,391,406,419,436],{},[47,317,318,321,324,326,329],{},[65,319,320],{},"Active WhatsApp numbers (session)",[65,322,323],{},"2",[65,325,323],{},[65,327,328],{},"5",[65,330,331],{},"10",[47,333,334,337,340,342,344],{},[65,335,336],{},"WhatsApp Rotator",[65,338,339],{},"3",[65,341,339],{},[65,343,331],{},[65,345,346],{},"100",[47,348,349,352,354,356,359],{},[65,350,351],{},"WA Rules (automation)",[65,353,331],{},[65,355,331],{},[65,357,358],{},"50",[65,360,361],{},"200",[47,363,364,367,369,371,373],{},[65,365,366],{},"Team members",[65,368,339],{},[65,370,339],{},[65,372,331],{},[65,374,358],{},[47,376,377,380,383,385,388],{},[65,378,379],{},"Leads per day",[65,381,382],{},"500",[65,384,382],{},[65,386,387],{},"5,000",[65,389,390],{},"50,000",[47,392,393,396,399,401,403],{},[65,394,395],{},"Custom domains",[65,397,398],{},"1",[65,400,398],{},[65,402,328],{},[65,404,405],{},"20",[47,407,408,411,413,415,417],{},[65,409,410],{},"Partner integrations (Qiscus, Freshchat, etc.)",[65,412,92],{},[65,414,398],{},[65,416,328],{},[65,418,346],{},[47,420,421,424,427,430,433],{},[65,422,423],{},"Lead retention",[65,425,426],{},"30 days",[65,428,429],{},"360 days",[65,431,432],{},"720 days",[65,434,435],{},"1,400 days",[47,437,438,441,444,447,450],{},[65,439,440],{},"Activity log retention",[65,442,443],{},"14 days",[65,445,446],{},"90 days",[65,448,449],{},"180 days",[65,451,432],{},[453,454,456],"info",{"title":455},"Trial matches Starter features",[14,457,458],{},"During the 14-day trial, you use the same limits as the Starter plan for WhatsApp numbers, rotators, WA rules, team size, and daily leads. The only differences are shorter data retention and partner integrations, which are not active yet. A credit card is not required at trial start, and there is no silent auto-charge.",[14,460,461,462,468],{},"The Custom plan shares Pro's base limits; contact ",[148,463,464],{},[130,465,467],{"href":466},"mailto:sales@konektor.id","sales@konektor.id"," to tailor it to your business needs.",[18,470,472],{"id":471},"billing-cycle-renewal","Billing Cycle & Renewal",[14,474,475,476,479],{},"The billing system in Konektor uses a ",[148,477,478],{},"Prepaid"," system.",[36,481,483],{"id":482},"manual-renewal-mandatory","Manual Renewal (Mandatory)",[14,485,486,487,490],{},"Currently, the system ",[148,488,489],{},"does not automatically renew bills (no auto-renewal)",". You need to manually renew your bill every month or year before the active period ends.",[492,493,494,497],"ol",{},[26,495,496],{},"Billing notifications will be sent via email before the due date.",[26,498,499,500,503],{},"You can renew at any time via the ",[148,501,502],{},"Billing"," menu.",[505,506,508],"tip",{"title":507},"Renewal Before Due Date",[14,509,510,511,514,515,518,519],{},"If you renew ",[148,512,513],{},"before"," the active period ends (for the same plan), the system will ",[148,516,517],{},"add"," the new period to your remaining active days (accumulation).\n",[520,521,522],"em",{},"Example: 5 days remaining + 30 days renewal = Total 35 active days.",[36,524,526],{"id":525},"taxes-vat","Taxes (VAT)",[14,528,529,530,533,534,537],{},"Prices listed on the Pricing page are ",[148,531,532],{},"final (nett)",". We ",[148,535,536],{},"do not charge an additional 11% VAT"," on top of the package price.",[18,539,541],{"id":540},"billing-per-workspace","Billing per Workspace",[23,543,544,547,550,561,567,570],{},[26,545,546],{},"Konektor bills each workspace, not each account.",[26,548,549],{},"Each workspace has its own plan and active period.",[26,551,552,553,556,557,560],{},"The ",[148,554,555],{},"Upgrade Plan"," button pays for the workspace that is open. Use ",[148,558,559],{},"Select Workspace"," first if necessary.",[26,562,563,564,566],{},"Only the workspace owner can pay. The ",[148,565,502],{}," menu shows only for owners.",[26,568,569],{},"To create a new workspace, at least one workspace that you own must have an active paid plan.",[26,571,572],{},"A new workspace gets its own trial. The 14-day count starts when that workspace receives its first event, and the trial ends no later than 60 days after you create the workspace.",[18,574,576],{"id":575},"upgrade-downgrade-plans","Upgrade & Downgrade Plans",[36,578,580],{"id":579},"upgrade-process","Upgrade Process",[14,582,583],{},"You can upgrade your plan at any time (e.g., from Starter to Pro) to increase limits and access features.",[23,585,586,591,597,600],{},[26,587,588,589,503],{},"Access the ",[148,590,502],{},[26,592,593,594,596],{},"Click the ",[148,595,555],{}," button.",[26,598,599],{},"Select the higher plan.",[26,601,602,603,165],{},"After successful payment, new limits and features will be ",[148,604,605],{},"active immediately",[36,607,609],{"id":608},"price-and-remaining-time-when-you-change-plans","Price and remaining time when you change plans",[23,611,612,615,618,621,624,627,630],{},[26,613,614],{},"You pay the full price of the plan and period that you select.",[26,616,617],{},"An automatic discount or a promo code lowers the price. Konektor uses the larger discount, not both.",[26,619,620],{},"The total can include a payment method fee.",[26,622,623],{},"Same plan: the new period starts after the current end date.",[26,625,626],{},"Different plan: the new plan starts when the payment succeeds. The remaining value of the old plan becomes extra days on the new plan. Konektor rounds the extra days up.",[26,628,629],{},"Example: the remaining value of the old plan is IDR 50,000, and the new plan costs IDR 250,000 per month. That value is one fifth of the new price, so you get about 6 extra days.",[26,631,632],{},"Konektor does not refund the remaining period as money.",[36,634,636],{"id":635},"downgrade-process","Downgrade Process",[14,638,639],{},"To downgrade a plan (e.g., from Pro to Starter):",[492,641,642,647,652,655],{},[26,643,644,645,503],{},"Go to the ",[148,646,502],{},[26,648,593,649,651],{},[148,650,555],{}," button (the same button is used to change plans).",[26,653,654],{},"Select the lower plan you desire.",[26,656,657],{},"Make payment for the new plan.",[659,660,662,669],"danger",{"title":661},"Important: Immediate Change",[14,663,664,665,668],{},"The downgrade process takes effect ",[148,666,667],{},"immediately (real-time)"," after payment is successful.",[23,670,671,674,677],{},[26,672,673],{},"The old package will be immediately replaced by the new package.",[26,675,676],{},"Feature limits will immediately decrease to match the new package.",[26,678,679],{},"There are no refunds for the remaining active period of the previous package, but its remaining value still becomes extra days on the new plan.",[18,681,683],{"id":682},"refund-policy","Refund Policy",[23,685,686,696,702,708],{},[26,687,688,691,692,695],{},[148,689,690],{},"7-day guarantee",": We provide a ",[148,693,694],{},"full money-back guarantee within 7 days of your first payment date"," if you feel the service does not meet expectations.",[26,697,698,701],{},[148,699,700],{},"After 7 days",": Payments already in progress are non-refundable.",[26,703,704,707],{},[148,705,706],{},"Plan changes",": An upgrade or a downgrade does not refund money. The remaining value becomes extra days on the new plan.",[26,709,710,711,165],{},"To request a refund, contact ",[148,712,713],{},[130,714,716],{"href":715},"mailto:billing@konektor.id","billing@konektor.id",[18,718,720],{"id":719},"invoice-management","Invoice Management",[14,722,723],{},"Every successful payment will issue a digital invoice that can be downloaded:",[492,725,726,730,737],{},[26,727,644,728,503],{},[148,729,502],{},[26,731,732,733,736],{},"Scroll to the ",[148,734,735],{},"Invoice History"," section.",[26,738,739],{},"A history of all your transactions is recorded there complete with status.",[18,741,743],{"id":742},"billing-support","Billing Support",[14,745,746],{},"If you experience payment issues or have billing questions:",[23,748,749],{},[26,750,751,754,755],{},[148,752,753],{},"Email",": ",[130,756,716],{"href":715},[18,758,760],{"id":759},"next-steps","Next Steps",[23,762,763,769,775],{},[26,764,765],{},[130,766,768],{"href":767},"\u002Fen\u002Fdocs\u002Fbusiness\u002Fteam-management","Team Management",[26,770,771],{},[130,772,774],{"href":773},"\u002Fen\u002Fdocs\u002Ffaq","Contact Support",[26,776,777],{},[130,778,780],{"href":779},"\u002Fen\u002Fdocs\u002Faffiliate","Konektor Affiliate Program",{"title":782,"searchDepth":783,"depth":783,"links":784},"",2,[785,790,795,796,800,801,806,807,808,809],{"id":20,"depth":783,"text":21,"children":786},[787,789],{"id":38,"depth":788,"text":39},3,{"id":137,"depth":788,"text":138},{"id":185,"depth":783,"text":186,"children":791},[792,793,794],{"id":201,"depth":788,"text":202},{"id":243,"depth":788,"text":244},{"id":261,"depth":788,"text":262},{"id":289,"depth":783,"text":290},{"id":471,"depth":783,"text":472,"children":797},[798,799],{"id":482,"depth":788,"text":483},{"id":525,"depth":788,"text":526},{"id":540,"depth":783,"text":541},{"id":575,"depth":783,"text":576,"children":802},[803,804,805],{"id":579,"depth":788,"text":580},{"id":608,"depth":788,"text":609},{"id":635,"depth":788,"text":636},{"id":682,"depth":783,"text":683},{"id":719,"depth":783,"text":720},{"id":742,"depth":783,"text":743},{"id":759,"depth":783,"text":760},"business",null,"Complete guide to billing, subscription plan management, payment methods, and invoices for Konektor customers.","md",{},"\u002Fen\u002Fdocs\u002Fbusiness\u002Fbilling",{"title":817,"description":818,"keywords":819,"canonical":815},"Billing and Subscriptions | Konektor","Manage bills, upgrade subscription plans, payment methods, and access Konektor invoices easily.",[820,821,822,823,824],"konektor billing","subscription plans","payment methods","konektor invoices","enterprise billing",{"loc":815,"lastmod":826},"2026-09-24","en\u002Fdocs\u002Fbusiness\u002Fbilling",[829,830,831,832,833,834],"billing","subscription","pricing","payment","invoicing","enterprise",true,"EMl07fAuRGJaYsrC4dBJRdtAxJwN317KO0G5kJuoH4U"]