[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"docs-en-\u002Fen\u002Fdocs\u002Fpartner\u002Fpancake":3},{"id":4,"title":5,"body":6,"category":234,"code_examples":235,"demos":235,"description":236,"extension":237,"meta":238,"navigation":235,"order":235,"path":239,"seo":240,"sitemap":241,"stem":243,"tags":235,"toc":244,"videos":235,"__hash__":245},"docsEn\u002Fen\u002Fdocs\u002Fpartner\u002Fpancake.md","Pancake WhatsApp Integration",{"type":7,"value":8,"toc":225},"minimark",[9,13,17,22,71,75,86,121,124,128,152,156,200,204],[10,11,5],"h1",{"id":12},"pancake-whatsapp-integration",[14,15,16],"p",{},"Konektor now supports Pancake WhatsApp webhooks so your rules can react instantly whenever new conversations arrive.",[18,19,21],"h2",{"id":20},"setup-steps","Setup Steps",[23,24,25,33,49,64],"ol",{},[26,27,28,29],"li",{},"Visit the Pancake webhook activation guide and enable webhooks in your Pancake account:\n",[30,31,32],"code",{},"https:\u002F\u002Fdocs.pancake.biz\u002Fpancake\u002Fst-f12\u002Fst-p2?lang=en",[26,34,35,36,40,41,44,45,48],{},"Copy the ",[37,38,39],"strong",{},"Webhook URL"," from the Partner Integrations modal in Konektor and send it to Pancake support along with your Pancake ",[30,42,43],{},"page_id"," or page URL (a Pancake Webhooks subscription with ",[37,46,47],{},"2 slots"," is required for messaging events).",[26,50,51,52,55,56,59,60,63],{},"Paste the URL into Pancake's ",[37,53,54],{},"Page Tools > Webhooks"," and request verification. The integration stays ",[37,57,58],{},"pending"," until Pancake sends the ",[30,61,62],{},"{ \"verify_partner\": true }"," handshake.",[26,65,66,67,70],{},"Once the handshake is received, the integration is automatically marked ",[37,68,69],{},"active"," and rules start processing messages.",[18,72,74],{"id":73},"payload-overview","Payload Overview",[14,76,77,78,81,82,85],{},"Pancake delivers ",[30,79,80],{},"event_type: \"messaging\""," payloads under ",[30,83,84],{},"data.message",". Konektor extracts:",[87,88,89,95,107,115],"ul",{},[26,90,91,94],{},[30,92,93],{},"from",": sanitized phone number (digits only)",[26,96,97,100,101,104,105],{},[30,98,99],{},"message",": ",[30,102,103],{},"original_message"," or fallback ",[30,106,99],{},[26,108,109,111,112],{},[30,110,43],{},": used as ",[30,113,114],{},"channelId",[26,116,117,120],{},[30,118,119],{},"tags"," and attachments for rule conditions",[14,122,123],{},"Rules evaluate the normalized message the same way as other partners - even when the integration is still pending.",[18,125,127],{"id":126},"best-practices","Best Practices",[87,129,130,145],{},[26,131,132,133,136,137,140,141,144],{},"Use conditions like ",[30,134,135],{},"partner_source == pancake",", ",[30,138,139],{},"contains",", or ",[30,142,143],{},"lead_status"," so actions run only for Pancake events.",[26,146,147,148,151],{},"Provide ",[30,149,150],{},"page_customer_id"," when available to help lead matching.",[18,153,155],{"id":154},"common-problems","Common problems",[87,157,158,169,186],{},[26,159,160,163,164,59,166,168],{},[37,161,162],{},"Integration stays pending",": The integration stays ",[37,165,58],{},[30,167,62],{}," handshake. Contact Pancake support to confirm the handshake was sent.",[26,170,171,174,175,178,179,182,183,185],{},[37,172,173],{},"Event received but no lead appears",": Check whether ",[30,176,177],{},"message.from.id"," or ",[30,180,181],{},"conversation.from.id"," carries a phone number. Konektor matches the lead on that number. ",[30,184,150],{}," is optional and only raises match precision.",[26,187,188,191,192,195,196,199],{},[37,189,190],{},"Rule does not fire",": Check whether the rule trigger has a ",[30,193,194],{},"partner_source"," condition set to ",[30,197,198],{},"pancake",". A rule without this condition is not scoped to Pancake conversations only.",[18,201,203],{"id":202},"next-steps","Next steps",[87,205,206,213,219],{},[26,207,208],{},[209,210,212],"a",{"href":211},"\u002Fen\u002Fdocs\u002Fwhatsapp\u002Fautomation","Automation Rules",[26,214,215],{},[209,216,218],{"href":217},"\u002Fen\u002Fdocs\u002Fpartner","Konektor Partner Integrations",[26,220,221],{},[209,222,224],{"href":223},"\u002Fen\u002Fdocs\u002Fwhatsapp","Create and Test a WhatsApp Rotator",{"title":226,"searchDepth":227,"depth":227,"links":228},"",2,[229,230,231,232,233],{"id":20,"depth":227,"text":21},{"id":73,"depth":227,"text":74},{"id":126,"depth":227,"text":127},{"id":154,"depth":227,"text":155},{"id":202,"depth":227,"text":203},"integrations",null,"Guide for connecting Pancake to trigger automation rules in Konektor.","md",{},"\u002Fen\u002Fdocs\u002Fpartner\u002Fpancake",{"title":5,"description":236},{"loc":239,"lastmod":242},"2026-09-06","en\u002Fdocs\u002Fpartner\u002Fpancake",true,"WdmtnX_8B_8-3kLjp_9Y5rVV11JMYE6iDTAy4hgTitM"]