[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"docs-en-\u002Fen\u002Fdocs\u002Fwhatsapp-official":3},{"id":4,"title":5,"body":6,"category":587,"code_examples":588,"demos":588,"description":589,"extension":590,"meta":591,"navigation":588,"order":588,"path":592,"seo":593,"sitemap":599,"stem":605,"tags":606,"toc":611,"videos":588,"__hash__":612},"docsEn\u002Fen\u002Fdocs\u002Fwhatsapp-official.md","Connect Official WhatsApp Business",{"type":7,"value":8,"toc":572},"minimark",[9,13,27,30,35,38,60,67,71,87,96,111,118,121,161,165,171,177,183,187,190,216,219,225,229,244,250,253,307,311,324,327,333,337,351,354,358,361,422,425,440,444,451,462,466,537,544,548],[10,11,5],"h1",{"id":12},"connect-official-whatsapp-business",[14,15,16,20,21,26],"p",{},[17,18,19],"strong",{},"Official WhatsApp Business"," is the path for daily operations. Your number reaches the team ",[22,23,25],"a",{"href":24},"\u002Fen\u002Fdocs\u002Funified-inbox","Inbox",", templates stay managed, message status is visible, and the 24-hour window is clear.",[14,28,29],{},"The process takes about six minutes. You do it once per number.",[31,32,34],"h2",{"id":33},"before-you-start","Before you start",[14,36,37],{},"Prepare three things:",[39,40,41,48,54],"ol",{},[42,43,44,47],"li",{},[17,45,46],{},"Admin access"," to the Meta business account that owns the number.",[42,49,50,53],{},[17,51,52],{},"The WhatsApp number"," you plan to use, plus access to SMS or calls on it.",[42,55,56,59],{},[17,57,58],{},"An owner or admin role"," in your Konektor workspace.",[61,62,64],"warning",{"title":63},"A number still active in the app",[14,65,66],{},"A number that is active in the WhatsApp or WhatsApp Business app on a phone cannot go straight to the official path. Remove the number from that app first, or use another number.",[31,68,70],{"id":69},"step-1-open-the-connection-hub","Step 1 — Open the Connection Hub",[39,72,73,76],{},[42,74,75],{},"Sign in to the Konektor dashboard.",[42,77,78,79,82,83,86],{},"Open ",[17,80,81],{},"WhatsApp"," > ",[17,84,85],{},"Connect WhatsApp",".",[14,88,89,90,92,93,86],{},"The page shows three paths. Pick the ",[17,91,19],{}," card, then click ",[17,94,95],{},"Connect the official path",[97,98,100],"tip",{"title":99},"The card shows Connect with Kapso",[14,101,102,103,106,107,86],{},"Some workspaces connect their number through Kapso. Kapso uses the official WhatsApp API, and its chats arrive in the same Inbox. Click ",[17,104,105],{},"Connect with Kapso",", then follow ",[22,108,110],{"href":109},"\u002Fen\u002Fdocs\u002Fpartner\u002Fkapso","Kapso",[14,112,113],{},[114,115],"img",{"alt":116,"src":117},"The Konektor Connection Hub with three path cards: Official WhatsApp Business, Unofficial QR session, and Providers you already use","\u002Fimages\u002Fdocs\u002Fwa-hubungkan-pilihan.webp",[14,119,120],{},"The other two cards exist for transitions:",[122,123,124,137],"table",{},[125,126,127],"thead",{},[128,129,130,134],"tr",{},[131,132,133],"th",{},"Card",[131,135,136],{},"Use it when",[138,139,140,151],"tbody",{},[128,141,142,148],{},[143,144,145],"td",{},[17,146,147],{},"Unofficial QR session",[143,149,150],{},"Your old number is still on a phone and you need a temporary bridge. The card states the risk.",[128,152,153,158],{},[143,154,155],{},[17,156,157],{},"Providers you already use",[143,159,160],{},"You already use Kirimdev, Kapso, Qontak, Pancake, Qiscus, Kirimchat, or HaloAI, and you want those chats in the Inbox without changing your number.",[31,162,164],{"id":163},"step-2-start-the-official-connection","Step 2 — Start the official connection",[14,166,167,168,86],{},"The next page lists four activation steps on the right. Read the access reminder, then click ",[17,169,170],{},"Start the official connection",[14,172,173],{},[114,174],{"alt":175,"src":176},"The Connect Official WhatsApp Business page with the start button and the four-step activation list","\u002Fimages\u002Fdocs\u002Fwa-resmi-mulai.webp",[14,178,179,180],{},"Konektor opens the Meta authorization window. ",[17,181,182],{},"Keep the Konektor page open while that window is open.",[31,184,186],{"id":185},"step-3-finish-the-authorization-in-the-meta-window","Step 3 — Finish the authorization in the Meta window",[14,188,189],{},"The Meta window asks for four things, in order:",[39,191,192,198,204,210],{},[42,193,194,197],{},[17,195,196],{},"Log in with Facebook."," Use the account with admin access to your business.",[42,199,200,203],{},[17,201,202],{},"Choose the business account."," Pick the business portfolio that owns the number, or create one.",[42,205,206,209],{},[17,207,208],{},"Choose or add the WhatsApp number."," Enter the business display name and the number you will use.",[42,211,212,215],{},[17,213,214],{},"Verify the number."," Enter the code Meta sends by SMS or call.",[14,217,218],{},"The Meta window then closes itself and Konektor finishes the setup. You never copy a token, an id, or a key.",[97,220,222],{"title":221},"Meta reviews the display name",[14,223,224],{},"Meta reviews your business display name. That review runs separately from the connection, so your number can send and receive while it waits.",[31,226,228],{"id":227},"step-4-check-the-connection-status","Step 4 — Check the connection status",[14,230,78,231,82,233,236,237,240,241,86],{},[17,232,81],{},[17,234,235],{},"Connection Status",". A connection that is ready shows ",[17,238,239],{},"Active"," and ",[17,242,243],{},"Send & receive",[14,245,246],{},[114,247],{"alt":248,"src":249},"The Connection Status page with an Official WhatsApp Business card marked Active and Send & receive, and one connection left to finish","\u002Fimages\u002Fdocs\u002Fwa-resmi-status.webp",[14,251,252],{},"The page also shows:",[122,254,255,265],{},[125,256,257],{},[128,258,259,262],{},[131,260,261],{},"Item",[131,263,264],{},"What it means",[138,266,267,277,287,297],{},[128,268,269,274],{},[143,270,271],{},[17,272,273],{},"Messages, 24 hours",[143,275,276],{},"Messages in and out through this number in the last 24 hours.",[128,278,279,284],{},[143,280,281],{},[17,282,283],{},"Failed sends",[143,285,286],{},"Messages that failed in the last 24 hours.",[128,288,289,294],{},[143,290,291],{},[17,292,293],{},"Approved templates",[143,295,296],{},"How many of your templates Meta approved.",[128,298,299,304],{},[143,300,301],{},[17,302,303],{},"Test send",[143,305,306],{},"Sends one test message to your own number.",[31,308,310],{"id":309},"step-5-run-a-test-send","Step 5 — Run a test send",[39,312,313,316],{},[42,314,315],{},"Send any message from your phone to the number you just connected.",[42,317,318,319,321,322,86],{},"Go back to ",[17,320,235],{},", then click ",[17,323,303],{},[14,325,326],{},"The order matters: WhatsApp allows a free reply only within 24 hours after the customer writes first. Without an inbound message, the test send is refused.",[14,328,329,330,332],{},"Once the test send works, open the ",[17,331,25],{},". Your conversation is already there.",[31,334,336],{"id":335},"if-the-meta-window-closed-early","If the Meta window closed early",[14,338,339,340,342,343,346,347,350],{},"The ",[17,341,235],{}," page shows a ",[17,344,345],{},"Connection left to finish"," box with its start time. Click ",[17,348,349],{},"Continue"," to reopen the authorization window where you left it.",[14,352,353],{},"An unfinished setup sends nothing and charges nothing. You may leave it and start again from the beginning at any time.",[31,355,357],{"id":356},"number-already-registered-to-a-whatsapp-account","Number already registered to a WhatsApp account",[14,359,360],{},"The Meta window can show a message that the phone number is already registered to a WhatsApp account. This means that the number is still active in the WhatsApp or WhatsApp Business app. The Konektor official path uses a number that is not active in the app. Select one of these options.",[122,362,363,376],{},[125,364,365],{},[128,366,367,370,373],{},[131,368,369],{},"Option",[131,371,372],{},"Steps",[131,374,375],{},"Result",[138,377,378,394,405],{},[128,379,380,383,389],{},[143,381,382],{},"Remove the number from the app",[143,384,385,386,388],{},"Back up the chats that you need. Delete the WhatsApp account of that number from the app on the phone. Then click ",[17,387,170],{}," again.",[143,390,391,392,86],{},"The team replies from the Konektor ",[17,393,25],{},[128,395,396,399,402],{},[143,397,398],{},"Use another number",[143,400,401],{},"Prepare a number that is not active in the WhatsApp app, then repeat Step 2.",[143,403,404],{},"The old number stays in the app.",[128,406,407,410,419],{},[143,408,409],{},"Keep the app on the phone",[143,411,78,412,82,414,416,417,86],{},[17,413,81],{},[17,415,85],{},", then select ",[17,418,147],{},[143,420,421],{},"This can violate Meta terms. Meta can restrict or block the number.",[14,423,424],{},"If the app must stay active and you still need an official path, connect the number through Kapso in coexistence mode. Konektor does not read Click-to-WhatsApp ad data from Kapso chats.",[14,426,427,428,431,432,435,436,82,438,86],{},"If Konektor shows ",[17,429,430],{},"Number already connected",", click ",[17,433,434],{},"Manual verification",". If the result does not change, release the number from the old provider or app. Then start again from ",[17,437,81],{},[17,439,85],{},[31,441,443],{"id":442},"adding-a-second-number","Adding a second number",[14,445,446,447,450],{},"One workspace can use more than one number. Click ",[17,448,449],{},"Add connection"," on the Connection Status page, then repeat steps 2 to 5.",[14,452,453,454,457,458,461],{},"Once the second number is active, the Inbox shows a ",[17,455,456],{},"Number"," section in the left panel. That section filters conversations per number. Read ",[22,459,460],{"href":24},"WhatsApp Inbox"," for the detail.",[31,463,465],{"id":464},"common-problems","Common problems",[122,467,468,478],{},[125,469,470],{},[128,471,472,475],{},[131,473,474],{},"Situation",[131,476,477],{},"What to do",[138,479,480,490,501,509,517,525],{},[128,481,482,485],{},[143,483,484],{},"The Meta window does not open",[143,486,487,488,388],{},"Allow pop-ups for konektor.id in your browser settings, then click ",[17,489,170],{},[128,491,492,495],{},[143,493,494],{},"The number is already in the WhatsApp app",[143,496,497,498,86],{},"Read ",[22,499,357],{"href":500},"#number-already-registered-to-a-whatsapp-account",[128,502,503,506],{},[143,504,505],{},"The number is connected to another provider",[143,507,508],{},"Release the number from the old provider first, then try again.",[128,510,511,514],{},[143,512,513],{},"The verification code does not arrive",[143,515,516],{},"Choose the voice call instead of SMS in the Meta window.",[128,518,519,522],{},[143,520,521],{},"The connection is active but no message arrives",[143,523,524],{},"Send one message from another phone to that number. The first message opens the conversation.",[128,526,527,530],{},[143,528,529],{},"The test send is refused",[143,531,532,533,86],{},"Ask the customer to write first, or send an approved ",[22,534,536],{"href":535},"\u002Fen\u002Fdocs\u002Fwhatsapp-templates","message template",[14,538,539,540,86],{},"For deeper problems, read ",[22,541,543],{"href":542},"\u002Fen\u002Fdocs\u002Fwhatsapp-inbox-troubleshooting","WhatsApp Inbox help",[31,545,547],{"id":546},"related-links","Related links",[549,550,551,555,560,566],"ul",{},[42,552,553],{},[22,554,460],{"href":24},[42,556,557],{},[22,558,559],{"href":535},"WhatsApp Message Templates",[42,561,562],{},[22,563,565],{"href":564},"\u002Fen\u002Fdocs\u002Fwhatsapp\u002Fsession","WhatsApp Session",[42,567,568],{},[22,569,571],{"href":570},"\u002Fen\u002Fdocs\u002Fpartner","Supported chat providers",{"title":573,"searchDepth":574,"depth":574,"links":575},"",2,[576,577,578,579,580,581,582,583,584,585,586],{"id":33,"depth":574,"text":34},{"id":69,"depth":574,"text":70},{"id":163,"depth":574,"text":164},{"id":185,"depth":574,"text":186},{"id":227,"depth":574,"text":228},{"id":309,"depth":574,"text":310},{"id":335,"depth":574,"text":336},{"id":356,"depth":574,"text":357},{"id":442,"depth":574,"text":443},{"id":464,"depth":574,"text":465},{"id":546,"depth":574,"text":547},"whatsapp",null,"A step-by-step guide that connects your Official WhatsApp Business number to Konektor, from the first screen to the first message in your team Inbox.","md",{},"\u002Fen\u002Fdocs\u002Fwhatsapp-official",{"keywords":594,"canonical":592,"title":5,"description":589},[595,596,597,598],"connect whatsapp business api","waba konektor","official whatsapp connection","whatsapp embedded signup",{"loc":592,"images":600,"lastmod":604},[601,602,603],{"loc":117},{"loc":176},{"loc":249},"2026-09-24","en\u002Fdocs\u002Fwhatsapp-official",[587,607,608,609,610],"official whatsapp business","waba","inbox","connection",true,"Duc2b_N5o3ZBz6ix1Pqtx14dtk54aDyQTBovdOuwghw"]