[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"docs-en-\u002Fen\u002Fdocs\u002Fwhatsapp-templates":3},{"id":4,"title":5,"body":6,"category":220,"code_examples":221,"demos":221,"description":222,"extension":223,"meta":224,"navigation":221,"order":221,"path":225,"seo":226,"sitemap":227,"stem":229,"tags":230,"toc":233,"videos":221,"__hash__":234},"docsEn\u002Fen\u002Fdocs\u002Fwhatsapp-templates.md","WhatsApp Message Templates",{"type":7,"value":8,"toc":210},"minimark",[9,13,28,33,85,88,92,144,148,151,163,170,174,177,181,187,191],[10,11,5],"h1",{"id":12},"whatsapp-message-templates",[14,15,16,17,21,22,27],"p",{},"A ",[18,19,20],"strong",{},"message template"," is the only way to reach a customer once the 24-hour window closes (read the ",[23,24,26],"a",{"href":25},"\u002Fen\u002Fdocs\u002Funified-inbox","WhatsApp Inbox guide"," for details on that window). Meta reviews and sets the status of every template; Konektor only displays it.",[29,30,32],"h2",{"id":31},"submitting-a-new-template","Submitting a new template",[34,35,36,44,51,62,73,80],"ol",{},[37,38,39,40,43],"li",{},"Open the ",[18,41,42],{},"Message Templates"," menu.",[37,45,46,47,50],{},"Click ",[18,48,49],{},"Submit a template",".",[37,52,53,54,57,58,50],{},"Enter a ",[18,55,56],{},"Template name"," using lowercase letters, numbers, and underscores, for example ",[59,60,61],"code",{},"order_confirmation",[37,63,64,65,68,69,72],{},"Choose a ",[18,66,67],{},"Language"," and a ",[18,70,71],{},"Category"," (Utility, Marketing, or Authentication).",[37,74,75,76,79],{},"Write the template ",[18,77,78],{},"Text",". Mark any part that changes, such as the customer's name, as a variable.",[37,81,46,82,50],{},[18,83,84],{},"Submit for review",[14,86,87],{},"Meta takes about 24 hours to review a new template.",[29,89,91],{"id":90},"template-status","Template status",[93,94,95,108],"table",{},[96,97,98],"thead",{},[99,100,101,105],"tr",{},[102,103,104],"th",{},"Status",[102,106,107],{},"Meaning",[109,110,111,120,128,136],"tbody",{},[99,112,113,117],{},[114,115,116],"td",{},"Approved",[114,118,119],{},"The template is ready to choose and send from the Inbox.",[99,121,122,125],{},[114,123,124],{},"Waiting for Meta",[114,126,127],{},"Meta is still reviewing this template.",[99,129,130,133],{},[114,131,132],{},"Rejected",[114,134,135],{},"Meta rejected this template. The page shows the reason.",[99,137,138,141],{},[114,139,140],{},"Turned off",[114,142,143],{},"The template is inactive and cannot be chosen to send.",[29,145,147],{"id":146},"why-a-template-was-rejected","Why a template was rejected",[14,149,150],{},"A rejected template's card shows the reason from Meta, for example:",[152,153,154,157,160],"ul",{},[37,155,156],{},"The format does not meet the business messaging rules.",[37,158,159],{},"The text breaks the business messaging rules, for example an overly promotional style.",[37,161,162],{},"A similar template already exists on this connection.",[14,164,165,166,169],{},"Fix the name, category, or text, then click ",[18,167,168],{},"Resubmit"," on the same card. The form fills in with the previous template's data.",[29,171,173],{"id":172},"usage-stats","Usage stats",[14,175,176],{},"A template's card shows \"sent {count}× · read {percent}%\" once that template has been sent at least once. Use this to see which templates perform best.",[29,178,180],{"id":179},"refreshing-from-whatsapp","Refreshing from WhatsApp",[14,182,46,183,186],{},[18,184,185],{},"Refresh from WhatsApp"," above the template list to match the status and list of templates with the latest data from Meta. Use this button when you changed a template directly through the Meta Business tools.",[29,188,190],{"id":189},"related-guides","Related guides",[152,192,193,198,204],{},[37,194,195],{},[23,196,197],{"href":25},"WhatsApp Inbox",[37,199,200],{},[23,201,203],{"href":202},"\u002Fen\u002Fdocs\u002Fwhatsapp-inbox-troubleshooting","WhatsApp Inbox Troubleshooting",[37,205,206],{},[23,207,209],{"href":208},"\u002Fen\u002Fdocs\u002Fwhatsapp-official","Connect Official WhatsApp Business",{"title":211,"searchDepth":212,"depth":212,"links":213},"",2,[214,215,216,217,218,219],{"id":31,"depth":212,"text":32},{"id":90,"depth":212,"text":91},{"id":146,"depth":212,"text":147},{"id":172,"depth":212,"text":173},{"id":179,"depth":212,"text":180},{"id":189,"depth":212,"text":190},"whatsapp",null,"Submit a template to Meta, understand each status, read the send and read stats, then resubmit if rejected.","md",{},"\u002Fen\u002Fdocs\u002Fwhatsapp-templates",{"canonical":225,"title":5,"description":222},{"loc":225,"lastmod":228},"2026-09-18","en\u002Fdocs\u002Fwhatsapp-templates",[220,231,232],"message templates","24-hour window",true,"61yfTGbrK2hWZZjOaFHUm4JRkPI6DsTUIVWCgYekK8k"]