[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"docs-en-\u002Fen\u002Fdocs\u002Fwhatsapp":3},{"id":4,"title":5,"body":6,"category":563,"code_examples":564,"demos":564,"description":565,"extension":566,"meta":567,"navigation":564,"order":568,"path":569,"seo":570,"sitemap":576,"stem":580,"tags":581,"toc":585,"videos":564,"__hash__":586},"docsEn\u002Fen\u002Fdocs\u002Fwhatsapp\u002Findex.md","Create and Test a WhatsApp Rotator",{"type":7,"value":8,"toc":545},"minimark",[9,14,18,25,30,33,52,61,65,68,94,97,101,118,168,171,176,179,237,240,244,247,257,266,270,306,309,315,319,326,342,346,352,360,363,376,379,383,389,392,396,403,406,410,416,420,505,509],[10,11,13],"h1",{"id":12},"whatsapp-rotator","WhatsApp Rotator",[15,16,17],"p",{},"WhatsApp Rotator creates one link that sends prospects to team members' numbers. Konektor selects a destination before the WhatsApp app opens.",[19,20,22],"info",{"title":21},"No QR scan required",[15,23,24],{},"Enter destination numbers manually. Rotator does not require a device session, QR scan, or access to WhatsApp conversations.",[26,27,29],"h2",{"id":28},"when-to-use-rotator","When to use Rotator",[15,31,32],{},"Use Rotator when you want to:",[34,35,36,40,43,46,49],"ul",{},[37,38,39],"li",{},"share one WhatsApp link in ads, a bio, or a website;",[37,41,42],{},"distribute traffic across sales or customer-service team members;",[37,44,45],{},"control the distribution chance with weights;",[37,47,48],{},"prepare an opening message;",[37,50,51],{},"review click and lead totals for the rotator.",[15,53,54,55,60],{},"Rotator is not an Inbox. Rotator sends visitors to their WhatsApp app, while ",[56,57,59],"a",{"href":58},"\u002Fen\u002Fdocs\u002Funified-inbox","Unified Inbox"," lets your team read and reply to conversations in Konektor through an official connection.",[26,62,64],{"id":63},"before-you-start","Before you start",[15,66,67],{},"Prepare:",[34,69,70,73,76,88,91],{},[37,71,72],{},"owner or admin access to the workspace;",[37,74,75],{},"each team member's name;",[37,77,78,79,83,84,87],{},"WhatsApp numbers in international format without ",[80,81,82],"code",{},"+",", spaces, or hyphens, such as ",[80,85,86],{},"62812...",";",[37,89,90],{},"a short opening message;",[37,92,93],{},"the desired share for each number.",[15,95,96],{},"Use a safe test number to check the link. Do not use a customer's number as test data.",[26,98,100],{"id":99},"create-your-first-link","Create your first link",[102,103,104,112],"ol",{},[37,105,106,107,111],{},"Open ",[108,109,110],"strong",{},"WhatsApp > WhatsApp Links (Rotator)",".",[37,113,114,115,111],{},"Click ",[108,116,117],{},"Create Link",[15,119,120,125,126,129,130,133,134,129,137,140,141,144,145,148,149,152,153,156,157,160,161,164,165,111],{},[121,122],"img",{"alt":123,"src":124},"The Create New Rotator form with the Rotator Name and Slug Link fields still empty","\u002Fimages\u002Fdocs\u002Fwhatsapp-rotator-form.webp","\n3. Enter a ",[108,127,128],{},"Rotator Name",", such as ",[80,131,132],{},"Main Sales Team",".\n4. Enter a ",[108,135,136],{},"Link Slug",[80,138,139],{},"main-sales",".\n5. Enter a ",[108,142,143],{},"Default Message Template",".\n6. Under ",[108,146,147],{},"WhatsApp Numbers",", complete the first row: ",[108,150,151],{},"Agent Name",", ",[108,154,155],{},"WhatsApp Number",", and ",[108,158,159],{},"Distribution Weight",".\n7. Click ",[108,162,163],{},"Add Number"," for each additional destination, then complete the new row.\n8. Click ",[108,166,167],{},"Create Rotator",[15,169,170],{},"A slug can contain lowercase letters, numbers, and hyphens. Use a recognizable name that does not contain a phone number or customer data.",[172,173,175],"h3",{"id":174},"set-distribution-weights","Set distribution weights",[15,177,178],{},"A weight controls the chance that a number is selected. It does not guarantee a fixed number of chats.",[180,181,182,196],"table",{},[183,184,185],"thead",{},[186,187,188,193],"tr",{},[189,190,192],"th",{"align":191},"left","Goal",[189,194,195],{"align":191},"Example weights",[197,198,199,214,229],"tbody",{},[186,200,201,205],{},[202,203,204],"td",{"align":191},"Equal distribution across two numbers",[202,206,207,210,211,213],{"align":191},[80,208,209],{},"50"," and ",[80,212,209],{},", or any other equal values.",[186,215,216,219],{},[202,217,218],{"align":191},"A primary agent receives more traffic",[202,220,221,224,225,228],{"align":191},[80,222,223],{},"80"," for the primary agent and ",[80,226,227],{},"20"," for the backup.",[186,230,231,234],{},[202,232,233],{"align":191},"Equal distribution across three numbers",[202,235,236],{"align":191},"Give all three the same value.",[15,238,239],{},"Konektor can also keep a returning visitor with the previously selected number while that number remains active. For this reason, a few clicks from one browser might not represent the overall distribution.",[172,241,243],{"id":242},"set-the-opening-message","Set the opening message",[15,245,246],{},"Write a message that helps the agent understand the prospect's intent, for example:",[248,249,255],"pre",{"className":250,"code":252,"language":253,"meta":254},[251],"language-text","Hello, I would like to ask about the Business Plan.\n","text","",[80,256,252],{"__ignoreMap":254},[15,258,259,260,263,264,111],{},"Konektor adds a visitor code to help with matching. To control its position, include the ",[80,261,262],{},"[uniquecode]"," tag once in the ",[108,265,143],{},[26,267,269],{"id":268},"copy-and-test-the-link","Copy and test the link",[102,271,272,275,285,288,291,294,297],{},[37,273,274],{},"Find the new rotator.",[37,276,277,278,281,282,111],{},"In the ",[108,279,280],{},"Direct"," row, click the icon titled ",[108,283,284],{},"Copy Link",[37,286,287],{},"Send the link to yourself.",[37,289,290],{},"Open it on a phone.",[37,292,293],{},"Confirm that WhatsApp opens one of the registered destination numbers.",[37,295,296],{},"Confirm that the opening message is correct.",[37,298,299,300,210,303,111],{},"Return to Rotator and check ",[108,301,302],{},"Total Clicks",[108,304,305],{},"Total Leads",[15,307,308],{},"The Rotator is ready to share when the link opens WhatsApp with the correct number and message. Previews from bots or some apps might not count as a human visit.",[19,310,312],{"title":311},"Test distribution correctly",[15,313,314],{},"Use several browsers or private windows to test a new distribution. Repeated tests in the same browser can return to the previously selected agent.",[26,316,318],{"id":317},"replace-old-whatsapp-links","Replace old WhatsApp links",[15,320,321,322,325],{},"Use the Rotator link on the website button, bio, landing page, or ad that you want to measure. You do not need to replace every ",[80,323,324],{},"wa.me"," link at once. Start with one page or campaign, then test before expanding.",[15,327,328,329,333,334,337,338,341],{},"If you also want to track a website, ",[56,330,332],{"href":331},"\u002Fen\u002Fdocs\u002Ftracking-installation","install the tracking script",", open one website page, and confirm that the activation panel receives a real event. Ad-platform delivery is optional: add a platform under ",[108,335,336],{},"Website Tracking",", then use ",[108,339,340],{},"Test platform",". A working Rotator link does not prove that website tracking or platform delivery is working.",[26,343,345],{"id":344},"alternative-show-a-form-before-whatsapp","Alternative: show a form before WhatsApp",[15,347,114,348,351],{},[108,349,350],{},"Create Form"," if you need to request information before opening WhatsApp. Name and phone number are core fields; email and custom fields can be added when needed.",[15,353,354,355,359],{},"Collect only data that you genuinely need and explain its purpose to visitors. See the ",[56,356,358],{"href":357},"\u002Fen\u002Fdocs\u002Fwhatsapp\u002Flead-form","Lead Capture Form Guide"," for setup details.",[15,361,362],{},"After saving the form, the Rotator page shows two link types:",[34,364,365,370],{},[37,366,367,369],{},[108,368,280],{}," opens WhatsApp immediately.",[37,371,372,375],{},[108,373,374],{},"Form"," shows the form first, then opens WhatsApp.",[15,377,378],{},"Test the correct link type before using it in an ad.",[26,380,382],{"id":381},"whatsapp-deeplink","WhatsApp deeplink",[15,384,385,388],{},[108,386,387],{},"Enable WhatsApp Deeplink"," attempts to open the WhatsApp app directly on a mobile device. Desktop traffic continues to use the web link.",[15,390,391],{},"Test the deeplink on the devices and browsers your audience uses. Some in-app browsers restrict app opening, so the regular link can be more consistent.",[26,393,395],{"id":394},"change-team-members","Change team members",[15,397,398,399,402],{},"Use ",[108,400,401],{},"Edit Rotator"," to update a number, agent name, message, or weight. Test the link again after the change.",[15,404,405],{},"Do not create a new slug only because a team member changed. Keeping the same link avoids replacing URLs across every campaign.",[26,407,409],{"id":408},"faq","FAQ",[15,411,412,415],{},[108,413,414],{},"Q: Can the same visitor always be routed to the same agent (sticky)?","\nA: Yes. Rotator remembers the agent that previously received that visitor through a visitor code stored in a browser cookie for one year. As long as that agent's number stays active, later visits from the same visitor go to the same agent instead of a fresh draw. The visitor code is stored per workspace, so this does not affect a Rotator in another workspace.",[26,417,419],{"id":418},"troubleshooting","Troubleshooting",[180,421,422,432],{},[183,423,424],{},[186,425,426,429],{},[189,427,428],{"align":191},"Symptom",[189,430,431],{"align":191},"What to check",[197,433,434,444,452,464,472,483,491],{},[186,435,436,441],{},[202,437,438,440],{"align":191},[108,439,117],{}," becomes an upgrade prompt",[202,442,443],{"align":191},"The plan's Rotator limit has been reached. Check the plan or remove an unused Rotator.",[186,445,446,449],{},[202,447,448],{"align":191},"The slug is rejected",[202,450,451],{"align":191},"Use at least three characters with lowercase letters, numbers, and hyphens. Choose another slug if it is already used.",[186,453,454,457],{},[202,455,456],{"align":191},"A number is rejected",[202,458,459,460,83,462,111],{"align":191},"Use international format without ",[80,461,82],{},[80,463,86],{},[186,465,466,469],{},[202,467,468],{"align":191},"The link opens an unexpected number",[202,470,471],{"align":191},"Check active numbers and weights. Test in a private window so the previous selection is not retained.",[186,473,474,477],{},[202,475,476],{"align":191},"The opening message is wrong",[202,478,479,480,482],{"align":191},"Edit the ",[108,481,143],{},", save, and copy the link from the dashboard again.",[186,484,485,488],{},[202,486,487],{"align":191},"The click total does not increase",[202,489,490],{"align":191},"Open the link as a user instead of only through a social preview or crawler. Wait briefly and reload the page.",[186,492,493,496],{},[202,494,495],{"align":191},"An ad platform does not receive the test event",[202,497,498,499,501,502,504],{"align":191},"Fix the configuration under ",[108,500,336],{}," and use ",[108,503,340],{},". A QR code or device session does not fix Rotator platform delivery.",[26,506,508],{"id":507},"related-guides","Related guides",[34,510,511,517,523,528,534,539],{},[37,512,513],{},[56,514,516],{"href":515},"\u002Fen\u002Fdocs\u002Fgetting-started","Quick Start Guide",[37,518,519],{},[56,520,522],{"href":521},"\u002Fen\u002Fdocs\u002Fplatform-guides\u002Flanding-page-whatsapp","Landing Page to WhatsApp",[37,524,525],{},[56,526,527],{"href":331},"Tracking Script Installation",[37,529,530],{},[56,531,533],{"href":532},"\u002Fen\u002Fdocs\u002Fwhatsapp-official","Connect Official WhatsApp Business",[37,535,536],{},[56,537,538],{"href":58},"Use Unified Inbox",[37,540,541],{},[56,542,544],{"href":543},"\u002Fen\u002Fdocs\u002Fwhatsapp\u002Ffallback","WhatsApp Fallback Messaging",{"title":254,"searchDepth":546,"depth":546,"links":547},2,[548,549,550,555,556,557,558,559,560,561,562],{"id":28,"depth":546,"text":29},{"id":63,"depth":546,"text":64},{"id":99,"depth":546,"text":100,"children":551},[552,554],{"id":174,"depth":553,"text":175},3,{"id":242,"depth":553,"text":243},{"id":268,"depth":546,"text":269},{"id":317,"depth":546,"text":318},{"id":344,"depth":546,"text":345},{"id":381,"depth":546,"text":382},{"id":394,"depth":546,"text":395},{"id":408,"depth":546,"text":409},{"id":418,"depth":546,"text":419},{"id":507,"depth":546,"text":508},"whatsapp",null,"Create one link that distributes visitors across team WhatsApp numbers without a QR scan or device session.","md",{},1,"\u002Fen\u002Fdocs\u002Fwhatsapp",{"keywords":571,"canonical":569,"title":5,"description":565},[572,573,574,575],"whatsapp rotator","distribute whatsapp chats","team whatsapp link","rotator without qr",{"loc":569,"images":577,"lastmod":579},[578],{"loc":124},"2026-09-24","en\u002Fdocs\u002Fwhatsapp\u002Findex",[572,582,583,584],"whatsapp link","team distribution","lead form",true,"mMQAW2-SoojyfJWletPSrQhkh-nYayaajyTWCW3sYPU"]