Billing & Subscription Management

Manage your billing, subscription plans, and payment processing easily and transparently.

Free Trial

• A new account gets a 14-day trial. The trial starts when the first data reaches the workspace.
• Sign-up does not ask for payment data.
• The trial does not change into a paid plan automatically.

Trial or Starter?

When the trial ends

• Konektor sends reminder emails 7, 3, and 1 day before the active period ends.
• When the period ends, the member pages show Langganan Diperlukan (Subscription Required).
• Click Lihat Paket Langganan to select a plan and pay.
• After the payment succeeds, click Cek Status Langganan.
• Click Pindah Workspace to open another active workspace.
• The WhatsApp link still opens the chat. But Konektor does not record new leads from link clicks or from the website until the workspace is active again.
• Konektor keeps data according to the Data Retention Policy.
• If you pay during the trial, the paid plan starts when the payment succeeds. Konektor does not add the remaining trial days.

Payment Methods

Konektor partners with Tripay to process payments automatically and securely. We accept various popular payment methods in Indonesia:

Virtual Account

Supports transfers from various banks (automatic verification):

• Permata
• BNI
• BRI
• Mandiri
• BCA
• Muamalat
• CIMB Niaga
• BSI
• OCBC NISP
• Danamon
• Other Bank

Convenience Store

Pay cash at the nearest minimarket:

• Alfamart
• Indomaret
• Alfamidi

E-Wallet (QRIS)

Instant digital payments:

• QRIS (All Payment Apps)
• OVO
• DANA
• ShopeePay

The methods above are the only payment paths available. Konektor does not accept cryptocurrency or stablecoin payments (for example USDT). Every transaction is processed in Indonesian Rupiah through Tripay.

Plan Comparison & Limits

This table summarizes what each plan includes. Trial uses the same limits as Starter, except for data retention and partner integrations.

The Custom plan shares Pro's base limits; contact sales@konektor.id to tailor it to your business needs.

Billing Cycle & Renewal

The billing system in Konektor uses a Prepaid system.

Manual Renewal (Mandatory)

Currently, the system does not automatically renew bills (no auto-renewal). You need to manually renew your bill every month or year before the active period ends.

1. Billing notifications will be sent via email before the due date.
2. You can renew at any time via the Billing menu.

Taxes (VAT)

Prices listed on the Pricing page are final (nett). We do not charge an additional 11% VAT on top of the package price.

Billing per Workspace

• Konektor bills each workspace, not each account.
• Each workspace has its own plan and active period.
• The Upgrade Plan button pays for the workspace that is open. Use Select Workspace first if necessary.
• Only the workspace owner can pay. The Billing menu shows only for owners.
• To create a new workspace, at least one workspace that you own must have an active paid plan.
• A new workspace gets its own trial. The 14-day count starts when that workspace receives its first event, and the trial ends no later than 60 days after you create the workspace.

Upgrade & Downgrade Plans

Upgrade Process

You can upgrade your plan at any time (e.g., from Starter to Pro) to increase limits and access features.

• Access the Billing menu.
• Click the Upgrade Plan button.
• Select the higher plan.
• After successful payment, new limits and features will be active immediately.

Price and remaining time when you change plans

• You pay the full price of the plan and period that you select.
• An automatic discount or a promo code lowers the price. Konektor uses the larger discount, not both.
• The total can include a payment method fee.
• Same plan: the new period starts after the current end date.
• Different plan: the new plan starts when the payment succeeds. The remaining value of the old plan becomes extra days on the new plan. Konektor rounds the extra days up.
• Example: the remaining value of the old plan is IDR 50,000, and the new plan costs IDR 250,000 per month. That value is one fifth of the new price, so you get about 6 extra days.
• Konektor does not refund the remaining period as money.

Downgrade Process

To downgrade a plan (e.g., from Pro to Starter):

1. Go to the Billing menu.
2. Click the Upgrade Plan button (the same button is used to change plans).
3. Select the lower plan you desire.
4. Make payment for the new plan.

Refund Policy

• 7-day guarantee: We provide a full money-back guarantee within 7 days of your first payment date if you feel the service does not meet expectations.
• After 7 days: Payments already in progress are non-refundable.
• Plan changes: An upgrade or a downgrade does not refund money. The remaining value becomes extra days on the new plan.
• To request a refund, contact billing@konektor.id.

Invoice Management

Every successful payment will issue a digital invoice that can be downloaded:

1. Go to the Billing menu.
2. Scroll to the Invoice History section.
3. A history of all your transactions is recorded there complete with status.

Billing Support

If you experience payment issues or have billing questions:

• Email: billing@konektor.id

Next Steps

• Team Management
• Contact Support
• Konektor Affiliate Program