Agentic
Agentic runs your workspace's AI agent on your own OpenRouter account. OpenRouter bills the AI cost to your account directly. You can also choose the model for each task.
What you need
- The owner or admin role in the workspace.
- An OpenRouter account with credit.
Steps
- Open openrouter.ai/keys and create a new key.
- In Konektor, open WhatsApp → Agentic.
- Paste the key in the OpenRouter key field.
- Check the model for each task. Change a model if you need to.
- Click Save.
Konektor checks the key with OpenRouter before it saves it. The key is stored encrypted and is not shown again. The page shows only its last 4 characters.
Model for each task
The newest and cheapest model is chosen as the default.
| Task | What it does | Default |
|---|---|---|
| Reply to chats | Writes reply drafts in the Inbox | openai/gpt-6-luna |
| Decisions | Picks one answer from fixed options | typesafe/jev-1.13 |
| Read images | Reads photos from customers | openai/gpt-6-luna |
| Listen to voice | Listens to customer voice notes | xiaomi/mimo-v2.6-flash |
| Read documents | Reads PDFs and documents from customers | openai/gpt-6-luna |
The model list shows only models that can read the content for that task. You can also paste a model ID from OpenRouter.
Result
- Your agent writes the Inbox reply drafts with the Reply to chats model.
- The agent can search your team's Quick Replies for an answer.
- When the customer's last message is a photo, a voice note, or a document, the agent reads it first with the matching model.
- While Auto-reply is off, you check and send each draft yourself.
Set the reply tone and style in the Wulan business profile.
Auto-reply
Auto-reply stays off until you turn it on. When it is on, the agent sends its reply to the customer directly.
- Save an OpenRouter key.
- Turn on Send the agent's reply to the customer directly.
- Click Save.
A chat that the agent answers gets the AI mark in the Inbox. The agent stops replying in a chat when:
- a team member sends a reply in that chat, or
- a team member takes that chat over from the agent.
The agent sends at most 30 replies per chat in 24 hours. Removing the key also turns auto-reply off.
Troubleshooting
- OpenRouter did not accept this key: check the key in OpenRouter, then check your account credit.
- No reply suggestion appears: your OpenRouter credit may be empty, or the chosen model may be unavailable. Choose another model or click Use default.
- Go back to Konektor AI: click Remove key.
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